Customer Service Manager Jobs in Exton, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Harleysville, PA (20 miles from Exton, PA)
- 1 day ago
- Harleysville, PA (20 miles from Exton, PA)
- 1 day ago
Job Summary: HB Home Services is seeking a passionate Customer Service Coordinator to join our team. As a Customer Service Representative, you will be the first point of contact for our home...
Scheduling Coordinator / Client Service Supervisor
- Norristown, PA (17 miles from Exton, PA)
- 2 days ago
- Norristown, PA (17 miles from Exton, PA)
- 2 days ago
Harmonizing scheduling and payroll seamlessly to optimize workforce management and financial operations. Address any scheduling conflicts or issues that may arise....
- Berwyn, PA (9 miles from Exton, PA)
- 3 days ago
- Berwyn, PA (9 miles from Exton, PA)
- 3 days ago
Envestnet is seeking a Client Service Director to join our Service department. This is a hybrid role, with in-office work required at our Berwyn, PA office location. Envestnet is transforming the...
- Souderton, PA (24 miles from Exton, PA)
- 4 days ago
- Souderton, PA (24 miles from Exton, PA)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Work From Home Customer Service Coordinator - High Value Specialty Servicing
- Wilmington, DE (22 miles from Exton, PA)
- 4 days ago
- Wilmington, DE (22 miles from Exton, PA)
- 4 days ago
Work From Home Customer Service Coordinator - High Value Specialty Servicing Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One...
Remote WorkCustomer Service Team Lead - full time
- West Chester, PA (3 miles from Exton, PA)
- 7 days ago
- West Chester, PA (3 miles from Exton, PA)
- 7 days ago
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
- Wayne, PA (12 miles from Exton, PA)
- 8 days ago
- Wayne, PA (12 miles from Exton, PA)
- 8 days ago
Job Overview Provides operational leadership (staffing and budgeting) for a group of client service professionals with primary responsibility for client service in their domain. Focuses on...
Customer Service Supervisor - Full Time
- Plymouth Meeting, PA (19 miles from Exton, PA)
- 10 days ago
- Plymouth Meeting, PA (19 miles from Exton, PA)
- 10 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Dispatcher/Customer Service Coordinator
- Audubon, PA (15 miles from Exton, PA)
- 14 days ago
- Audubon, PA (15 miles from Exton, PA)
- 14 days ago
service management and scheduling / dispatch software....
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Souderton, PA (24 miles from Exton, PA)
- 15 days ago
- Souderton, PA (24 miles from Exton, PA)
- 15 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Wynnewood, PA (19 miles from Exton, PA)
- 22 days ago
- Wynnewood, PA (19 miles from Exton, PA)
- 22 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Wilmington, DE (22 miles from Exton, PA)
- 22 days ago
- Wilmington, DE (22 miles from Exton, PA)
- 22 days ago
Job Description We are looking for a motivated and team focused Customer Service Admin who will be a part of a fast paced, diverse, work environment where you take ownership of your work while...
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
Director, Client Success Manager (Legal Technology/Relativity) Technology Multiple Locations
- Wayne, PA (12 miles from Exton, PA)
- 30+ days ago
- Wayne, PA (12 miles from Exton, PA)
- 30+ days ago
Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks...
- West Chester, PA (3 miles from Exton, PA)
- 45+ days ago
- West Chester, PA (3 miles from Exton, PA)
- 45+ days ago
Service Managers as needed To be qualified for this position, you must possess the following: Minimum two years experience in a customer service supervisor or similar position; High School Diploma...
Demographic Data for Exton, PA
Moving to Exton, PA? Find some basic demographic data about Exton, PA below.
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Salary for Customer Service Manager Jobs in Exton, PA
Highest Education Level
Customer Service Managers in Exton, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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