Customer Service Manager Jobs in Exton, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Director, SaaS Customer Success Manager Technology Multiple Locations
- Wayne, PA (12 miles from Exton, PA)
- 16 hours ago
- Wayne, PA (12 miles from Exton, PA)
- 16 hours ago
Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks...
- Drexel Hill, PA (18 miles from Exton, PA)
- 1 day ago
- Drexel Hill, PA (18 miles from Exton, PA)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Full-Time Customer Service Supervisor
- Oxford, PA (24 miles from Exton, PA)
- 2 days ago
- Oxford, PA (24 miles from Exton, PA)
- 2 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
Client Service Coordinator - 002491 in King Of Prussia, PA
- King of Prussia, PA (13 miles from Exton, PA)
- 3 days ago
- King of Prussia, PA (13 miles from Exton, PA)
- 3 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Client Service Coordinator - 002491
- King of Prussia, PA (13 miles from Exton, PA)
- 4 days ago
- King of Prussia, PA (13 miles from Exton, PA)
- 4 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Norristown, PA (17 miles from Exton, PA)
- 6 days ago
- Norristown, PA (17 miles from Exton, PA)
- 6 days ago
Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience....
Sr. Client Service Manager, Medical & Scientific Communications
- Wayne, PA (12 miles from Exton, PA)
- 7 days ago
- Wayne, PA (12 miles from Exton, PA)
- 7 days ago
Sr. Client Service Manager, Medical & Scientific Communications Job Summary Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life...
- Fort Washington, PA (23 miles from Exton, PA)
- 7 days ago
- Fort Washington, PA (23 miles from Exton, PA)
- 7 days ago
CUSTOMER CARE COORDINATOR Customer Care Coordinator Job ID22613 LocationCorporate Office-Ft Washington - 1140 Virginia Drive Fort Washington, Pennsylvania 19034 United States...
Client Service Manager - Philadelphia, PA
- Blue Bell, PA (20 miles from Exton, PA)
- 7 days ago
- Blue Bell, PA (20 miles from Exton, PA)
- 7 days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
Customer Service Lead - Part-Time
- Upper Darby, PA (20 miles from Exton, PA)
- 7 days ago
- Upper Darby, PA (20 miles from Exton, PA)
- 7 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Media, PA (14 miles from Exton, PA)
- 8 days ago
- Media, PA (14 miles from Exton, PA)
- 8 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Microscopy Account Manager - Philadelphia Area
- King of Prussia, PA (13 miles from Exton, PA)
- 8 days ago
- King of Prussia, PA (13 miles from Exton, PA)
- 8 days ago
Recommend product, pricing, and sales promotion strategies....
Remote Work- Media, PA (14 miles from Exton, PA)
- 14 days ago
- Media, PA (14 miles from Exton, PA)
- 14 days ago
Client Services Manager You have chosen to deny this site access to your location - please change your preference in your browser if you wish to use this function. Area: Client Services Employment...
- West Chester, PA (3 miles from Exton, PA)
- 14 days ago
- West Chester, PA (3 miles from Exton, PA)
- 14 days ago
Service Managers as needed To be qualified for this position, you must possess the following: Minimum two years experience in a customer service supervisor or similar position; High School Diploma...
- Chesterbrook, PA (12 miles from Exton, PA)
- 14 days ago
- Chesterbrook, PA (12 miles from Exton, PA)
- 14 days ago
Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across...
Demographic Data for Exton, PA
Moving to Exton, PA? Find some basic demographic data about Exton, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Exton, PA
Highest Education Level
Customer Service Managers in Exton, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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