Customer Service Manager Jobs in Toronto, ON
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Etobicoke, ON (7 miles from Toronto, ON)
- 3 days ago
- Etobicoke, ON (7 miles from Toronto, ON)
- 3 days ago
ADP est a la recherche dun directeur ou dune directrice des Services a la clientele pour Comptes majeurs, Marche haut de gamme de HRO Souhaitez-vous faire progresser votre carriere dans un...
Customer Experience Manager - Part-time (Temporary)
- Brampton, ON (18 miles from Toronto, ON)
- 7 days ago
- Brampton, ON (18 miles from Toronto, ON)
- 7 days ago
Store - TOR-BRAMPTON, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Ajax, ON (22 miles from Toronto, ON)
- 11 days ago
- Ajax, ON (22 miles from Toronto, ON)
- 11 days ago
Store - TOR-AJAX, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
About Klick Health Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since...
- Mississauga, ON (14 miles from Toronto, ON)
- 11 days ago
- Mississauga, ON (14 miles from Toronto, ON)
- 11 days ago
KUBRA is looking for a dynamic and proactive professional to join our team as a Client Success Manager (CSM)! In this key role, you will serve as the ultimate champion for client relationships,...
Who We Are We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the...
The Manager, Customer Care Systems Testing, leads a team of business unit resources to conduct business process, user experience and system testing to meet business goals within Customer Care. The...
Client Services Coordinator, Contract
- Markham, ON (14 miles from Toronto, ON)
- 17 days ago
- Markham, ON (14 miles from Toronto, ON)
- 17 days ago
Company Description Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! We are hiring a full time...
Client Services Coordinator, PT
- Markham, ON (14 miles from Toronto, ON)
- 17 days ago
- Markham, ON (14 miles from Toronto, ON)
- 17 days ago
Company Description We are hiring Part Time Client Services Coordinators to work at our Markham office for evening and weekend support. As a Client Services Coordinator you will provide exemplary...
- Markham, ON (14 miles from Toronto, ON)
- 17 days ago
- Markham, ON (14 miles from Toronto, ON)
- 17 days ago
Company Description Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! We are hiring a full time...
- Mississauga, ON (14 miles from Toronto, ON)
- 21 days ago
- Mississauga, ON (14 miles from Toronto, ON)
- 21 days ago
Company Description Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more! We are hiring a Manager, Client Care Services...
Bilingual Customer Care Supervisor
- Mississauga, ON (14 miles from Toronto, ON)
- 22 days ago
- Mississauga, ON (14 miles from Toronto, ON)
- 22 days ago
Value Proposition As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives – this means being deeply committed to the health and well-being of our customers,...
Client Service Manager - Benefits Management & Enrollment Solutions
- Toronto, ON
- 23 days ago
- Toronto, ON
- 23 days ago
Position Overview: As the Client Service Manager you are responsible for leading a Client Services team to achieve a high level of performance and ensuring successful delivery of client specific...
Our team and what well accomplish together An inside/outside sales position supporting the development of long term key business relationships at the operational levels with clients by positioning...
Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and...
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Toronto, ON
Highest Education Level
Customer Service Managers in Toronto, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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