Customer Service Manager Jobs in Markham, ON
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Toronto, ON (14 miles from Markham, ON)
- 3 days ago
- Toronto, ON (14 miles from Markham, ON)
- 3 days ago
Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and...
Customer Care Coordinator - ONSITE
- Concord, ON (11 miles from Markham, ON)
- 5 days ago
- Concord, ON (11 miles from Markham, ON)
- 5 days ago
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At SCIEX, one of Danahers 15+ operating companies,...
- Thornhill, ON (7 miles from Markham, ON)
- 6 days ago
- Thornhill, ON (7 miles from Markham, ON)
- 6 days ago
Work Location Type: Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million...
PT Customer Experience Manager
- Ajax, ON (13 miles from Markham, ON)
- 8 days ago
- Ajax, ON (13 miles from Markham, ON)
- 8 days ago
Store - TOR-AJAX, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Woodbridge, ON (15 miles from Markham, ON)
- 13 days ago
- Woodbridge, ON (15 miles from Markham, ON)
- 13 days ago
Store - TOR-WOODBRIDGE, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Success Manager, Digital Media
- Toronto, ON (14 miles from Markham, ON)
- 14 days ago
- Toronto, ON (14 miles from Markham, ON)
- 14 days ago
Join Hotspex Media! #1 Ranked Media Buying and Planning Agency on Clutch.co Finalist 'Best AI Tool', 2024 Digiday Technology Awards Deloitte Fast 500 Key Responsibilities: Promote collaboration...
Part-time Customer Experience Manager
- Toronto, ON (14 miles from Markham, ON)
- 15 days ago
- Toronto, ON (14 miles from Markham, ON)
- 15 days ago
Store - TOR-TORONTO/RIOCAN HALL, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Customer Success Mgr, Canada Strategic Account Services
- Toronto, ON (14 miles from Markham, ON)
- 21 days ago
- Toronto, ON (14 miles from Markham, ON)
- 21 days ago
This role is based in our Toronto office. The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The...
Client Service Coordinator, PT
- Toronto, ON (14 miles from Markham, ON)
- 28 days ago
- Toronto, ON (14 miles from Markham, ON)
- 28 days ago
Company Description We are hiring part time Client Service Coordinators to work at our Downtown Toronto, office to provide exemplary client service and support, in person and over the telephone to...
Customer Service Administrator - Collision
- Bradford, ON (20 miles from Markham, ON)
- 30+ days ago
- Bradford, ON (20 miles from Markham, ON)
- 30+ days ago
*** Industry Leading Compensation, Benefits & Training *** We are seeking a qualified Administrator to join our winning customer service team. The Customer Service Administrators primary...
Client Success Manager (Health Systems Partnerships)
- Toronto, ON (14 miles from Markham, ON)
- 30+ days ago
- Toronto, ON (14 miles from Markham, ON)
- 30+ days ago
ABOUT MAPLE Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and...
Client Service Manager II (Pharmacy)
- Toronto, ON (14 miles from Markham, ON)
- 30+ days ago
- Toronto, ON (14 miles from Markham, ON)
- 30+ days ago
Create Awesome Experiences for Our Customers Are you a problem-solver who thrives on challenges? Do you believe that continuous learning is an exhilarating journey, and that well-being is just as...
Municipal Project Manager & Client Services Manager
- Markham, ON
- 45+ days ago
- Markham, ON
- 45+ days ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career...
Municipal Project Manager & Client Services Manager
- Toronto, ON (14 miles from Markham, ON)
- 45+ days ago
- Toronto, ON (14 miles from Markham, ON)
- 45+ days ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career...
- Toronto, ON (14 miles from Markham, ON)
- 45+ days ago
- Toronto, ON (14 miles from Markham, ON)
- 45+ days ago
Company Description Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more! We are hiring a Manager, Client Care Services...
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Markham, ON
Highest Education Level
Customer Service Managers in Markham, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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