Customer Service Manager Jobs in Etobicoke, ON
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Toronto, ON (7 miles from Etobicoke, ON)
- moments ago
- Toronto, ON (7 miles from Etobicoke, ON)
- moments ago
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA),...
(CAN) Customer Service Manager
- Scarborough, ON (16 miles from Etobicoke, ON)
- 9 hours ago
- Scarborough, ON (16 miles from Etobicoke, ON)
- 9 hours ago
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry....
Customer Service Admin - Auto Repair
- Scarborough, ON (16 miles from Etobicoke, ON)
- 1 day ago
- Scarborough, ON (16 miles from Etobicoke, ON)
- 1 day ago
Company: Assured Automotive Job Description: *** Industry Leading Compensation, Benefits & Training *** We are seeking a qualified Administrator to join our winning customer service team. The...
Manager Client Services II - Investment Management
- Toronto, ON (7 miles from Etobicoke, ON)
- 5 days ago
- Toronto, ON (7 miles from Etobicoke, ON)
- 5 days ago
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $65,600 - $98,400 CAD TD is committed to providing fair and equitable compensation opportunities to all...
Full Time - Client Service Manager - Toronto Branch
- Toronto, ON (7 miles from Etobicoke, ON)
- 5 days ago
- Toronto, ON (7 miles from Etobicoke, ON)
- 5 days ago
Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in...
Client Service Manager (Experienced) - Commercial Lines
- Toronto, ON (7 miles from Etobicoke, ON)
- 7 days ago
- Toronto, ON (7 miles from Etobicoke, ON)
- 7 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Retail Store Customer Service Coordinator Temporary Marshalls Woodbridge
- Woodbridge, ON (10 miles from Etobicoke, ON)
- 8 days ago
- Woodbridge, ON (10 miles from Etobicoke, ON)
- 8 days ago
Marshalls At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Success Manager (CSM) - SAP Academy for Customer Success - Toronto (HYBRID)
- Toronto, ON (7 miles from Etobicoke, ON)
- 12 days ago
- Toronto, ON (7 miles from Etobicoke, ON)
- 12 days ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every...
Customer Experience Manager - Dufferin Mall
- Toronto, ON (7 miles from Etobicoke, ON)
- 14 days ago
- Toronto, ON (7 miles from Etobicoke, ON)
- 14 days ago
What youll do The Customer Experience Manager is a member of the store leadership team and is responsible for ensuring exceptional customer experiences in our Marks Stores. They lead and develop a...
Customer Service Administrator
- Bolton, ON (18 miles from Etobicoke, ON)
- 25 days ago
- Bolton, ON (18 miles from Etobicoke, ON)
- 25 days ago
About the Position: Our Customer Service Administrator will report to the Customer Service Manager and is responsible for responding to customer requests as they come in and determining the availability...
- Mississauga, ON (7 miles from Etobicoke, ON)
- 30+ days ago
- Mississauga, ON (7 miles from Etobicoke, ON)
- 30+ days ago
Company Description Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! We are hiring Full Time...
Client Services Coordinator, Part Time
- Mississauga, ON (7 miles from Etobicoke, ON)
- 30+ days ago
- Mississauga, ON (7 miles from Etobicoke, ON)
- 30+ days ago
Company Description We are hiring Part Time Client Services Coordinators to work at our Mississauga office to provide exemplary service and support to our internal and external clients. Part Time...
Manager-Client Service Management (Pharmacy Management Solution)
- Toronto, ON (7 miles from Etobicoke, ON)
- 30+ days ago
- Toronto, ON (7 miles from Etobicoke, ON)
- 30+ days ago
As the Manager Client Service Management you are responsible for leading a team of business analysts and technical analysts to achieve a high level of performance and delivering operational...
Remote French Bilingual Customer Service Supervisor
- Toronto, ON (7 miles from Etobicoke, ON)
- 30+ days ago
- Toronto, ON (7 miles from Etobicoke, ON)
- 30+ days ago
#wfh #workfromhome #hiringnow #remote Join a dynamic and innovative company delivering exceptional client service in the travel and lifestyle sector. Known for fostering an inclusive,...
Remote Work- Oakville, ON (16 miles from Etobicoke, ON)
- 45+ days ago
- Oakville, ON (16 miles from Etobicoke, ON)
- 45+ days ago
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values Care, Commitment, Community, and Confidence. Backed by one of Canadas...
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Etobicoke, ON
Highest Education Level
Customer Service Managers in Etobicoke, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Monitoring
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Courteous
- Client Services
- Customer Retention
- Complaint Resolution
- Cash Management
- Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Strategy Development
- Closing
- Account Management
- Customer Relations
- Friendliness
- Retail
- Process Improvement
- Telephone Skills
- High School Diploma
- Driving
- Written Communication
- Microsoft Outlook
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Inventory Management
- Coaching
- Policy Development
- Multitasking
- Spanish
- Team Building
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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