Customer Service Manager Jobs in Fenton, MO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Associate Account Manager - Central Time Zone
- Bridgeton, MO (18 miles from Fenton, MO)
- 22 hours ago
- Bridgeton, MO (18 miles from Fenton, MO)
- 22 hours ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
Operations & Client Service Coordinator
- Saint Louis, MO (17 miles from Fenton, MO)
- 22 hours ago
- Saint Louis, MO (17 miles from Fenton, MO)
- 22 hours ago
Founded in 1952, RubinBrown LLP is one of the nation’s leading accounting and professional consulting firms. The RubinBrown name and reputation are synonymous with experience, integrity and value....
- Saint Louis, MO (17 miles from Fenton, MO)
- 3 days ago
- Saint Louis, MO (17 miles from Fenton, MO)
- 3 days ago
monitoring tools/software Demonstrated success with pipeline management Financial Services and mortgage industry experience required Strong understanding of applicable Federal, State and Local mortgage...
- Maryland Heights, MO (15 miles from Fenton, MO)
- 4 days ago
- Maryland Heights, MO (15 miles from Fenton, MO)
- 4 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Full Time Retail Customer Service Supervisor
- Creve Coeur, MO (10 miles from Fenton, MO)
- 5 days ago
- Creve Coeur, MO (10 miles from Fenton, MO)
- 5 days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Senior Director, Client Services Account Management, Healthplans - Remote
- Saint Louis, MO (17 miles from Fenton, MO)
- 6 days ago
- Saint Louis, MO (17 miles from Fenton, MO)
- 6 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Remote WorkCustomer Experience Manager PT
- Saint Louis, MO (17 miles from Fenton, MO)
- 7 days ago
- Saint Louis, MO (17 miles from Fenton, MO)
- 7 days ago
Store - St Louis, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail Customer Service Supervisor
- Manchester, MO (8 miles from Fenton, MO)
- 8 days ago
- Manchester, MO (8 miles from Fenton, MO)
- 8 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Chesterfield, MO (14 miles from Fenton, MO)
- 11 days ago
- Chesterfield, MO (14 miles from Fenton, MO)
- 11 days ago
Overview Who we are- Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over...
- Chesterfield, MO (14 miles from Fenton, MO)
- 14 days ago
- Chesterfield, MO (14 miles from Fenton, MO)
- 14 days ago
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and...
- Saint Louis, MO (17 miles from Fenton, MO)
- 15 days ago
- Saint Louis, MO (17 miles from Fenton, MO)
- 15 days ago
About Us: Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By...
Customer Service Coordinator/Dispatch
- Saint Louis, MO (17 miles from Fenton, MO)
- 16 days ago
- Saint Louis, MO (17 miles from Fenton, MO)
- 16 days ago
Who is Tech Electronics? We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization...
- Brentwood, MO (10 miles from Fenton, MO)
- 17 days ago
- Brentwood, MO (10 miles from Fenton, MO)
- 17 days ago
Opening Statement Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the...
Retail Manager - Customer Experience Manager Part Time
- Fenton, MO
- 18 days ago
- Fenton, MO
- 18 days ago
Store - ST.L-FENTON, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Project Manager - Customer Support Manager
- Bridgeton, MO (18 miles from Fenton, MO)
- 19 days ago
- Bridgeton, MO (18 miles from Fenton, MO)
- 19 days ago
Hussmann Corporation Project Manager - Customer Support Manager in Bridgeton , Missouri Overview You will have the opportunity to play a crucial role in building the Electronic Shelf Label market....
Demographic Data for Fenton, MO
Moving to Fenton, MO? Find some basic demographic data about Fenton, MO below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Fenton, MO
Highest Education Level
Customer Service Managers in Fenton, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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