Customer Service Manager Jobs in Brentwood, MO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Saint Louis, MO (8 miles from Brentwood, MO)
- 2 hours ago
- Saint Louis, MO (8 miles from Brentwood, MO)
- 2 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Full-Time Customer Service Supervisor
- Saint Louis, MO (5 miles from Brentwood, MO)
- 4 hours ago
- Saint Louis, MO (5 miles from Brentwood, MO)
- 4 hours ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
- Bridgeton, MO (10 miles from Brentwood, MO)
- 1 day ago
- Bridgeton, MO (10 miles from Brentwood, MO)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Experience Manager part time
- Manchester, MO (11 miles from Brentwood, MO)
- 1 day ago
- Manchester, MO (11 miles from Brentwood, MO)
- 1 day ago
Store - ST.L-DES PERES, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Manager - Specialty Rental - Mary
- Maryville, IL (21 miles from Brentwood, MO)
- 1 day ago
- Maryville, IL (21 miles from Brentwood, MO)
- 1 day ago
Requirements: Minimum three years Customer Service Management experience. Experience in people management and technical knowledge (diesel, mechanical & electrical) are desired skills....
Store - ST. L-BRENTWOOD, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Ballwin, MO (11 miles from Brentwood, MO)
- 6 days ago
- Ballwin, MO (11 miles from Brentwood, MO)
- 6 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Saint Louis, MO (8 miles from Brentwood, MO)
- 8 days ago
- Saint Louis, MO (8 miles from Brentwood, MO)
- 8 days ago
As a Mechanical Claims Supervisor, we want an individual who can motivate and encourage participation to achieve company objectives concerning mechanical claims authorization, customer service...
AEM DTac Key Account Manager - St. Louis, MO & Columbus, OH
- Saint Louis, MO (8 miles from Brentwood, MO)
- 10 days ago
- Saint Louis, MO (8 miles from Brentwood, MO)
- 10 days ago
Expected Travel: More than 50% Requisition ID: 11889 About Teleflex Incorporated As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality...
Remote WorkClient Services Coordinator (Entry-Level)
- Saint Louis, MO (8 miles from Brentwood, MO)
- 11 days ago
- Saint Louis, MO (8 miles from Brentwood, MO)
- 11 days ago
Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college...
- Saint Louis, MO (8 miles from Brentwood, MO)
- 12 days ago
- Saint Louis, MO (8 miles from Brentwood, MO)
- 12 days ago
Position Summary: This position is responsible for the supervision of the Customer Service department to ensure superior customer satisfaction for all Volpi Customers. In conjunction, he or she...
ID Watchdog Customer Success Manager
- Saint Louis, MO (8 miles from Brentwood, MO)
- 12 days ago
- Saint Louis, MO (8 miles from Brentwood, MO)
- 12 days ago
The ID Watchdog (IDW) Customer Success Manager will be responsible for handling key employer relationships within our Identity Theft Protection team and overall development, growth, and retention...
Remote WorkRetail Customer Service Supervisor
- Manchester, MO (11 miles from Brentwood, MO)
- 13 days ago
- Manchester, MO (11 miles from Brentwood, MO)
- 13 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Bridgeton, MO (10 miles from Brentwood, MO)
- 13 days ago
- Bridgeton, MO (10 miles from Brentwood, MO)
- 13 days ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
- Saint Louis, MO (8 miles from Brentwood, MO)
- 13 days ago
- Saint Louis, MO (8 miles from Brentwood, MO)
- 13 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Demographic Data for Brentwood, MO
Moving to Brentwood, MO? Find some basic demographic data about Brentwood, MO below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Brentwood, MO
Highest Education Level
Customer Service Managers in Brentwood, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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