Customer Service Manager Jobs in Troy, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Farmington Hills, MI (14 miles from Troy, MI)
- 13 hours ago
- Farmington Hills, MI (14 miles from Troy, MI)
- 13 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Senior Manager, Client Services and Lifestyle Team
- Detroit, MI (18 miles from Troy, MI)
- 20 hours ago
- Detroit, MI (18 miles from Troy, MI)
- 20 hours ago
Senior Manager, Client Services and Lifestyle Team A boutique investment firm based in Detroit, MI has created a new role to develop and lead a team of talented individuals who provide 360 support...
Client Relationship Manager About the Role: As a vital member of our team, the Client Relationship Manager plays a pivotal role in ensuring the seamless delivery of high-quality products and...
Customer Relationship Manager - Mt. Clemens, MI or Green Bay, WI
- Mount Clemens, MI (13 miles from Troy, MI)
- 2 days ago
- Mount Clemens, MI (13 miles from Troy, MI)
- 2 days ago
POSITION SUMMARY: Responsible for leading the development and implementation of customer relationship management strategies for the Fielmann USA retail and ecommerce businesses. Utilize CRM...
Remote Work- Bloomfield Hills, MI (7 miles from Troy, MI)
- 3 days ago
- Bloomfield Hills, MI (7 miles from Troy, MI)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Command Center Coordinator - Customer Care & Aftersales
- Warren, MI (10 miles from Troy, MI)
- 3 days ago
- Warren, MI (10 miles from Troy, MI)
- 3 days ago
Hybrid : This role is categorized as hybrid. This means the successful candidate is expected to report to Warren GM Global Technical Center three times per week, at minimum or other frequency...
- Detroit, MI (18 miles from Troy, MI)
- 8 days ago
- Detroit, MI (18 miles from Troy, MI)
- 8 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Veterinary Assistant and...
Customer Service Administrator
- Novi, MI (21 miles from Troy, MI)
- 14 days ago
- Novi, MI (21 miles from Troy, MI)
- 14 days ago
The Customer Service Administrator plays a crucial role in delivering exceptional customer service to both internal teams and external customers. This position provides essential administrative...
Healthcare Client Service Manager
- Farmington Hills, MI (14 miles from Troy, MI)
- 16 days ago
- Farmington Hills, MI (14 miles from Troy, MI)
- 16 days ago
Centria Healthcare was founded in 2009 as a provider of Private Duty Nursing services for the pediatric and post MVA population. We believe in providing exceptional care for our patients where...
Retail Customer Service supervisor
- Auburn Hills, MI (7 miles from Troy, MI)
- 16 days ago
- Auburn Hills, MI (7 miles from Troy, MI)
- 16 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Full-Time Customer Service Supervisor
- Rochester Hills, MI (8 miles from Troy, MI)
- 17 days ago
- Rochester Hills, MI (8 miles from Troy, MI)
- 17 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Client Service Manager Trainee - Achieve July 2025
- Saint Clair Shores, MI (16 miles from Troy, MI)
- 18 days ago
- Saint Clair Shores, MI (16 miles from Troy, MI)
- 18 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Experience Manager - Victoria's Secret - Somerset Collection - Troy, MI
- Troy, MI
- 18 days ago
- Troy, MI
- 18 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Store - DET-TROY, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Troy, MI
Moving to Troy, MI? Find some basic demographic data about Troy, MI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Troy, MI
Highest Education Level
Customer Service Managers in Troy, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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