Customer Service Manager Jobs in Lansing, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
100% Remote. Incredible Growth Opportunities. World Class Mentors and Leaderships Teams. AO wants YOU to join the team. AO is looking for overachievers that pride themselves on developing...
Remote WorkWE HIRE CHAMPIONS! Join Visual Edge It, where technology meets excellence. Were embarking on a mission to build a winning team, and our partnership with the Pro Football Hall of Fame exemplifies...
- Mason, MI (11 miles from Lansing, MI)
- 5 days ago
- Mason, MI (11 miles from Lansing, MI)
- 5 days ago
Customer Service Supervisor 3.2 3.2 out of 5 stars 500 Hogsback Road, Mason, MI 48854 Location: Administrative Sales Supervisor: Valerie Rentfrow Recruiter: Amanda Greenwood Pay Grade: 17 We're...
Bilingual Customer Service Supervisor
- Mason, MI (11 miles from Lansing, MI)
- 5 days ago
- Mason, MI (11 miles from Lansing, MI)
- 5 days ago
Location: Administrative Sales Supervisor: Valerie Rentfrow Recruiter: Amanda Greenwood Pay Grade: 17 We're looking for a Bilingual Customer Service Supervisor to lead and support our team of...
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkWilson Language Training Customer Success Manager in Lansing , Michigan Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
Customer Success Manager - Healthcare SaaS (USA-Remote)
- Lansing, MI
- 11 days ago
- Lansing, MI
- 11 days ago
NOTE: This is a fully remote position within the US. The Customer Success Manager in Wolters Kluwer Health Clinical Surveillance and Compliance is responsible for ensuring customers achieve their...
Remote WorkUS Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Lansing, MI
- 13 days ago
- Lansing, MI
- 13 days ago
JOB DETAILS Job Details US Seasonal Tax-Financial Services Organization-Private Client Services- Manager Job Code Number 276405330 Job Description Location: New York or Remote Seasonal Tax Manager...
JOB DETAILS Job Details US Seasonal Tax-Private Client Services-Manager Job Code Number 276405328 Job Description Location: New York or Remote Seasonal Tax Manager - Private Client Services -...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
DXC Technology Insurance Customer Care Manager in Lansing , Michigan Job Description: Essential Job Functions: Interact with customer, provide quality control and insure deadline are respected...
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering...
JOB DETAILS Job Details Senior Project Account Manager Job Code Number 281585489 Job Description What's the role? The role of the Senior Project Account Manager is to own the relationship of...
JOB DETAILS Job Details Insides Sales Account Manager Job Code Number 280842549 Job Description What's the role? The Hilti North America (HNA) Inside Sales Account Manager is the direct link...
We are NeoPollard Interactive. Digitally born, player-focused, and proudly powering the most profitable iLottery programs in North America through our interactive games, powerful gaming systems,...
Demographic Data for Lansing, MI
Moving to Lansing, MI? Find some basic demographic data about Lansing, MI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Lansing, MI
Highest Education Level
Customer Service Managers in Lansing, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »