Customer Service Manager Jobs in Grand Rapids, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 13 hours ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 13 hours ago
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Customer Service Administrator
- Wyoming, MI (8 miles from Grand Rapids, MI)
- 7 days ago
- Wyoming, MI (8 miles from Grand Rapids, MI)
- 7 days ago
Customer Service Administrator Wyoming, Michigan DISHER is currently partnering with a home building company in Wyoming, Michigan to fill their Customer Services Administrator role on the team....
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Byron Center, MI (11 miles from Grand Rapids, MI)
- 14 days ago
- Byron Center, MI (11 miles from Grand Rapids, MI)
- 14 days ago
Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store....
Full-Time Customer Service Supervisor
- Grandville, MI (8 miles from Grand Rapids, MI)
- 19 days ago
- Grandville, MI (8 miles from Grand Rapids, MI)
- 19 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
- Grand Rapids, MI (2 miles from Grand Rapids, MI)
- 19 days ago
- Grand Rapids, MI (2 miles from Grand Rapids, MI)
- 19 days ago
Requisition ID: 876840 Position: Full-Time Total Rewards: Benefits/Incentive Information EssilorLuxottica is a global leader in the design, manufacture and distribution of fashion, luxury and...
Assistant Account Manager Job Summary: The Assistant Account Manager works under the direction of the Account Manager or Senior Account Manager to serve and interact with customers, prepare orders...
Demographic Data for Grand Rapids, MI
Moving to Grand Rapids, MI? Find some basic demographic data about Grand Rapids, MI below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Grand Rapids, MI
Highest Education Level
Customer Service Managers in Grand Rapids, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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