Customer Service Manager Jobs in Grand Rapids, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Grand Rapids, MI (4 miles from Grand Rapids, MI)
- 23 hours ago
- Grand Rapids, MI (4 miles from Grand Rapids, MI)
- 23 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Join Our Award-Winning Team and Make a Difference! Location: Grand Rapids Job Type: Full-Time Salary: $19.50- $23 Are you ready to be part of a dynamic team that's dedicated to keeping customers'...
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 1 day ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 1 day ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Part-time Customer Experience Manager
- Grandville, MI (8 miles from Grand Rapids, MI)
- 5 days ago
- Grandville, MI (8 miles from Grand Rapids, MI)
- 5 days ago
Store - GRAND RAPIDS-GRANDVILLE, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Provide front line leadership and direction to customer care staff. Fully funded, Self-Funded, Individual Market or Provider team to ensure that the quality and productivity goals and standards of...
This includes NCAA, GLIAC, and national affiliations associated with athletics or other role-specific regulations....
Strengthening and empowering all of the communities we serve. About Bookingscloud Bookingscloud is a pioneering digital marketing platform designed for professional vacation rental managers. Our...
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 30+ days ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 30+ days ago
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Grand Rapids, MI (2 miles from Grand Rapids, MI)
- 45+ days ago
- Grand Rapids, MI (2 miles from Grand Rapids, MI)
- 45+ days ago
Requisition ID: 876840 Position: Full-Time Total Rewards: Benefits/Incentive Information EssilorLuxottica is a global leader in the design, manufacture and distribution of fashion, luxury and...
Demographic Data for Grand Rapids, MI
Moving to Grand Rapids, MI? Find some basic demographic data about Grand Rapids, MI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Grand Rapids, MI
Highest Education Level
Customer Service Managers in Grand Rapids, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »