Customer Service Manager Jobs in Germantown, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Sr Lead Customer Experience Manager
- Washington, DC (21 miles from Germantown, MD)
- 7 hours ago
- Washington, DC (21 miles from Germantown, MD)
- 7 hours ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service Coordinator Georgetown University
- Washington, DC (21 miles from Germantown, MD)
- 15 hours ago
- Washington, DC (21 miles from Germantown, MD)
- 15 hours ago
Customer Service Coordinator Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and...
Retail Customer Service Supervisor
- Laurel, MD (21 miles from Germantown, MD)
- 22 hours ago
- Laurel, MD (21 miles from Germantown, MD)
- 22 hours ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Washington, DC (21 miles from Germantown, MD)
- 1 day ago
- Washington, DC (21 miles from Germantown, MD)
- 1 day ago
Who are we? At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary,...
Customer Experience Manager PT
- Sterling, VA (11 miles from Germantown, MD)
- 1 day ago
- Sterling, VA (11 miles from Germantown, MD)
- 1 day ago
Store - DC-STERLING, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Washington, DC (21 miles from Germantown, MD)
- 1 day ago
- Washington, DC (21 miles from Germantown, MD)
- 1 day ago
Georgetown University comprises two unique campuses in the nations capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just...
- Washington, DC (21 miles from Germantown, MD)
- 2 days ago
- Washington, DC (21 miles from Germantown, MD)
- 2 days ago
Compensation Range: $105,000-140,000 base + 10% bonus Location: Remote with occasional travel to Washington, D.C. and assigned customers, as needed. About Us: Inspiration Mobility is a company...
Hospitality Customer Experience Manager
- Washington, DC (21 miles from Germantown, MD)
- 3 days ago
- Washington, DC (21 miles from Germantown, MD)
- 3 days ago
Hospitality Customer Experience Manager POSITION PROFILE Provides exceptional service-related support to Service Delivery customers in hospitality, concierge, and Ricoh Workplace Services. The...
- Falls Church, VA (20 miles from Germantown, MD)
- 3 days ago
- Falls Church, VA (20 miles from Germantown, MD)
- 3 days ago
Overview Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in...
- Washington, DC (21 miles from Germantown, MD)
- 4 days ago
- Washington, DC (21 miles from Germantown, MD)
- 4 days ago
IGS is currently recruiting for a Customer Service Manager to support the Department of Veterans Affairs....
- Chantilly, VA (19 miles from Germantown, MD)
- 4 days ago
- Chantilly, VA (19 miles from Germantown, MD)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Washington, DC (21 miles from Germantown, MD)
- 6 days ago
- Washington, DC (21 miles from Germantown, MD)
- 6 days ago
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Customer Service Team Lead, Neurodiverse Solutions
- Washington, DC (21 miles from Germantown, MD)
- 6 days ago
- Washington, DC (21 miles from Germantown, MD)
- 6 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Customer Success Manager, Email Security
- Rockville, MD (8 miles from Germantown, MD)
- 7 days ago
- Rockville, MD (8 miles from Germantown, MD)
- 7 days ago
Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people....
Senior Business Director, Customer Services and Strategy Process Transformation
- McLean, VA (15 miles from Germantown, MD)
- 7 days ago
- McLean, VA (15 miles from Germantown, MD)
- 7 days ago
Senior Business Director, Customer Services and Strategy Process Transformation Customer Services and Strategy (CS&S) is an organization at the heart of our Card Business, and includes our Fraud,...
Demographic Data for Germantown, MD
Moving to Germantown, MD? Find some basic demographic data about Germantown, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Germantown, MD
Highest Education Level
Customer Service Managers in Germantown, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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