Customer Service Manager Jobs in Lincolnshire, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Old Mill Creek, IL (16 miles from Lincolnshire, IL)
- 10 days ago
- Old Mill Creek, IL (16 miles from Lincolnshire, IL)
- 10 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote WorkCustomer Sales Account Manager
- Old Mill Creek, IL (16 miles from Lincolnshire, IL)
- 10 days ago
- Old Mill Creek, IL (16 miles from Lincolnshire, IL)
- 10 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote WorkBusiness Development Representative- Chicago (Regional Remote)
- Schaumburg, IL (13 miles from Lincolnshire, IL)
- 30+ days ago
- Schaumburg, IL (13 miles from Lincolnshire, IL)
- 30+ days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote Work- Bensenville, IL (16 miles from Lincolnshire, IL)
- 30+ days ago
- Bensenville, IL (16 miles from Lincolnshire, IL)
- 30+ days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. ( BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive advantage is our people....
Senior Client Services Manager - Risk Management - West
- Rolling Meadows, IL (9 miles from Lincolnshire, IL)
- 2 hours ago
- Rolling Meadows, IL (9 miles from Lincolnshire, IL)
- 2 hours ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...
Bilingual Customer Care Coordinator
- Elgin, IL (19 miles from Lincolnshire, IL)
- 12 hours ago
- Elgin, IL (19 miles from Lincolnshire, IL)
- 12 hours ago
Bilingual Customer Care Coordinator Company: TEKsystems Location: Elgin, IL Date Posted: 3/12/25, 3:29 AM Description Assisting in the updating of organizational brochures Marketing information...
- Northbrook, IL (6 miles from Lincolnshire, IL)
- 15 hours ago
- Northbrook, IL (6 miles from Lincolnshire, IL)
- 15 hours ago
Starting pay: $50,000 - $60,000 annually The Customer Care Manager's overall responsibility is to deliver the highest customer service to our customers and manage all customer claims. In this...
Client Service Manager - Water/Wastewater
- Chicago, IL (23 miles from Lincolnshire, IL)
- 16 hours ago
- Chicago, IL (23 miles from Lincolnshire, IL)
- 16 hours ago
Job Title - Client Service Manager / Project Manager Location - Minneapolis, Minnesota, Chicago, Illinois, Des Moines, IA, Denver, Colorado Job Type - Hybrid ABOUT STANLEY CONSULTANTS Improving...
- Chicago, IL (23 miles from Lincolnshire, IL)
- 21 hours ago
- Chicago, IL (23 miles from Lincolnshire, IL)
- 21 hours ago
The primary responsibility of the Manager, Customer Support will be to help build and maintain a client-facing team that will onboard, train, and support a growing network of trade vendors using...
Director, SaaS Customer Success Manager Technology Multiple Locations
- Chicago, IL (23 miles from Lincolnshire, IL)
- 1 day ago
- Chicago, IL (23 miles from Lincolnshire, IL)
- 1 day ago
Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the worlds top multinational corporations, law firms, banks and...
- Schaumburg, IL (13 miles from Lincolnshire, IL)
- 1 day ago
- Schaumburg, IL (13 miles from Lincolnshire, IL)
- 1 day ago
Customer Service Team Lead - Schaumburg, IL $62,000-$70,000/Annually For over half a century, we have been a trusted name in the food industry, committed to producing high-quality food products...
Associate Account Manager- Iowa/ Illinois
- Chicago, IL (23 miles from Lincolnshire, IL)
- 2 days ago
- Chicago, IL (23 miles from Lincolnshire, IL)
- 2 days ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
Client Services Manager - A1409907CHI-PERM-4658
- Chicago, IL (23 miles from Lincolnshire, IL)
- 2 days ago
- Chicago, IL (23 miles from Lincolnshire, IL)
- 2 days ago
at Beacon Hill Solutions Group, LLC in Chicago, Illinois, United States Job Description Our client, a large commercial real estate firm, is seeking a Client Service Manager to support a dynamic...
- Chicago, IL (23 miles from Lincolnshire, IL)
- 2 days ago
- Chicago, IL (23 miles from Lincolnshire, IL)
- 2 days ago
Client Success Manager Chicago, Illinois, United States Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies...
Remote Work- Chicago, IL (23 miles from Lincolnshire, IL)
- 3 days ago
- Chicago, IL (23 miles from Lincolnshire, IL)
- 3 days ago
Hybrid role out of the Chicago, IL office. Step up as a Manager, Customer Success, where you will manage a team and oversee a department dedicated to maintaining and enhancing customer...
Demographic Data for Lincolnshire, IL
Moving to Lincolnshire, IL? Find some basic demographic data about Lincolnshire, IL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Lincolnshire, IL
Highest Education Level
Customer Service Managers in Lincolnshire, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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