Customer Service Manager Jobs in Elgin, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Naperville, IL (17 miles from Elgin, IL)
- 10 days ago
- Naperville, IL (17 miles from Elgin, IL)
- 10 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote WorkCustomer Sales Account Manager
- Lincolnshire, IL (19 miles from Elgin, IL)
- 21 days ago
- Lincolnshire, IL (19 miles from Elgin, IL)
- 21 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Business Development Representative- Chicago (Regional Remote)
- Schaumburg, IL (7 miles from Elgin, IL)
- 30+ days ago
- Schaumburg, IL (7 miles from Elgin, IL)
- 30+ days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote Work- Bensenville, IL (15 miles from Elgin, IL)
- 30+ days ago
- Bensenville, IL (15 miles from Elgin, IL)
- 30+ days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. ( BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive advantage is our people....
Senior Client Services Manager - Risk Management - West
- Rolling Meadows, IL (11 miles from Elgin, IL)
- 1 hour ago
- Rolling Meadows, IL (11 miles from Elgin, IL)
- 1 hour ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...
Bilingual Customer Care Coordinator Company: TEKsystems Location: Elgin, IL Date Posted: 3/12/25, 3:29 AM Description Assisting in the updating of organizational brochures Marketing information...
- Northbrook, IL (21 miles from Elgin, IL)
- 14 hours ago
- Northbrook, IL (21 miles from Elgin, IL)
- 14 hours ago
Starting pay: $50,000 - $60,000 annually The Customer Care Manager's overall responsibility is to deliver the highest customer service to our customers and manage all customer claims. In this...
- Schaumburg, IL (7 miles from Elgin, IL)
- 1 day ago
- Schaumburg, IL (7 miles from Elgin, IL)
- 1 day ago
Customer Service Team Lead - Schaumburg, IL $62,000-$70,000/Annually For over half a century, we have been a trusted name in the food industry, committed to producing high-quality food products...
Full-Time Hourly Retail Operations/Customer Service Manager
- Naperville, IL (17 miles from Elgin, IL)
- 1 day ago
- Naperville, IL (17 miles from Elgin, IL)
- 1 day ago
Store - CHI-NAPERVILLE, IL Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting...
Description Working with customers and coordinating and scheduling customer events Schedule and host Customers' visits. Assisting with updating customer brochures and presentation. Responsible for...
- Itasca, IL (11 miles from Elgin, IL)
- 5 days ago
- Itasca, IL (11 miles from Elgin, IL)
- 5 days ago
at Flexera Software in Itasca, Illinois, United States Job Description locationsHome-United States time typeFull time posted onPosted Today job requisition id15286 Flexera saves customers billions...
FT Customer Experience Manager
- Schaumburg, IL (7 miles from Elgin, IL)
- 5 days ago
- Schaumburg, IL (7 miles from Elgin, IL)
- 5 days ago
Store - CHI-SCHAUMBURG, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Rosemont, IL (17 miles from Elgin, IL)
- 6 days ago
- Rosemont, IL (17 miles from Elgin, IL)
- 6 days ago
Responsibilities: Primary accountability is to direct & lead the Customer Service team in support of the company’s strategies, initiatives, and operations for Culligan International. Focus is on...
- Aurora, IL (15 miles from Elgin, IL)
- 6 days ago
- Aurora, IL (15 miles from Elgin, IL)
- 6 days ago
Pay Range $15.15 - $22.65PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing...
- Oakbrook Terrace, IL (16 miles from Elgin, IL)
- 7 days ago
- Oakbrook Terrace, IL (16 miles from Elgin, IL)
- 7 days ago
Reporting to the Director, Customer Service NA, the Customer Service Manager has the responsibility to drive efficiency within the Order to Cash cycle....
Demographic Data for Elgin, IL
Moving to Elgin, IL? Find some basic demographic data about Elgin, IL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Elgin, IL
Highest Education Level
Customer Service Managers in Elgin, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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