Customer Service Manager Jobs in Crystal Lake, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Saint Charles, IL (23 miles from Crystal Lake, IL)
- 23 hours ago
- Saint Charles, IL (23 miles from Crystal Lake, IL)
- 23 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Camp Lake, WI (19 miles from Crystal Lake, IL)
- 3 days ago
- Camp Lake, WI (19 miles from Crystal Lake, IL)
- 3 days ago
Customer Service Team Lead Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Small Business Customer Service Manager
- Rolling Meadows, IL (19 miles from Crystal Lake, IL)
- 5 days ago
- Rolling Meadows, IL (19 miles from Crystal Lake, IL)
- 5 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Remote WorkCustomer Experience Manager---Mount Prospect
- Mount Prospect, IL (24 miles from Crystal Lake, IL)
- 5 days ago
- Mount Prospect, IL (24 miles from Crystal Lake, IL)
- 5 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Paraplanner/Client Service Manager - Fairport Wealth
- Buffalo Grove, IL (19 miles from Crystal Lake, IL)
- 5 days ago
- Buffalo Grove, IL (19 miles from Crystal Lake, IL)
- 5 days ago
Paraplanner/Client Service Manager - Fairport Wealth Req #1435 1130 W Lake Cook Rd, Buffalo Grove, IL 60089, USA Job Description Posted Wednesday, April 9, 2025 at 11:00 PM Your Future Team...
- Waukegan, IL (24 miles from Crystal Lake, IL)
- 6 days ago
- Waukegan, IL (24 miles from Crystal Lake, IL)
- 6 days ago
Astronics Connectivity Systems and Certification (formerly Telefonix PDT and Astronics Armstrong Aerospace) serves as the experienced, global market leader for in-flight entertainment and...
- Mount Prospect, IL (24 miles from Crystal Lake, IL)
- 7 days ago
- Mount Prospect, IL (24 miles from Crystal Lake, IL)
- 7 days ago
Store - CHI-MOUNT PROSPECT, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Woodstock, IL (8 miles from Crystal Lake, IL)
- 8 days ago
- Woodstock, IL (8 miles from Crystal Lake, IL)
- 8 days ago
This job was posted by : For moreinformation, please see: **MagneticTechnologies Corporation**\\Responsible for overseeing the daily operations of a customer servicedepartment, leading a team of...
- Gurnee, IL (19 miles from Crystal Lake, IL)
- 8 days ago
- Gurnee, IL (19 miles from Crystal Lake, IL)
- 8 days ago
Job Title: Account Manager Compensation: $50,000 - $70,000 (based on experience) Position Summary This position is responsible for achieving annual sales targets, exploring new territory...
PT Customer Experience Manager
- McHenry, IL (5 miles from Crystal Lake, IL)
- 9 days ago
- McHenry, IL (5 miles from Crystal Lake, IL)
- 9 days ago
PT Customer Experience Manager 3.4 3.4 out of 5 stars McHenry, IL Store - CHI-MCHENRY, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations...
Senior Client Services Manager - Risk Management
- Rolling Meadows, IL (19 miles from Crystal Lake, IL)
- 9 days ago
- Rolling Meadows, IL (19 miles from Crystal Lake, IL)
- 9 days ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...
Sr Account Manager, Fleet Administration
- Schaumburg, IL (20 miles from Crystal Lake, IL)
- 10 days ago
- Schaumburg, IL (20 miles from Crystal Lake, IL)
- 10 days ago
OVERVIEW As a key member of the Wheels client facing team, the Sr Account Manager will participate in defining, executing, and initiating activities across the organization to assure an...
- Saint Charles, IL (23 miles from Crystal Lake, IL)
- 10 days ago
- Saint Charles, IL (23 miles from Crystal Lake, IL)
- 10 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Schaumburg, IL (20 miles from Crystal Lake, IL)
- 16 days ago
- Schaumburg, IL (20 miles from Crystal Lake, IL)
- 16 days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Demographic Data for Crystal Lake, IL
Moving to Crystal Lake, IL? Find some basic demographic data about Crystal Lake, IL below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Crystal Lake, IL
Highest Education Level
Customer Service Managers in Crystal Lake, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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