Customer Service Manager Jobs in Chicago, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
Customer Experience Manager - Victoria's Secret - Oakbrook - Oakbrook,IL
- Oak Brook, IL (15 miles from Chicago, IL)
- 1 day ago
- Oak Brook, IL (15 miles from Chicago, IL)
- 1 day ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Location: Chicago O'Hare Intl Apt (ORD-TRML) Cities: Requisition ID: 78626 This job will continue to be posted until at least 04/28/2025. If interested, please apply prior to this date. Job...
- Palos Heights, IL (18 miles from Chicago, IL)
- 1 day ago
- Palos Heights, IL (18 miles from Chicago, IL)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Job Description Passionate...
- Itasca, IL (18 miles from Chicago, IL)
- 2 days ago
- Itasca, IL (18 miles from Chicago, IL)
- 2 days ago
Overview Summary Serves as the liaison between the Laboratory, transplant centers and dialysis units; responsible for keeping patient information up to date in Histotrac (laboratory database),...
Application Deadline: 05/29/2025 Address: 320 S Canal Street Job Family Group: Commercial Sales & Service Provides exceptional, daily operational service support to grow the Banks market share and...
WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to...
Remote WorkWe are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid...
Remote WorkSmall Business Customer Service Manager
- Rolling Meadows, IL (22 miles from Chicago, IL)
- 4 days ago
- Rolling Meadows, IL (22 miles from Chicago, IL)
- 4 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Remote WorkIntroduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Arlington Heights, IL (21 miles from Chicago, IL)
- 4 days ago
- Arlington Heights, IL (21 miles from Chicago, IL)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Experience Manager---Mount Prospect
- Mount Prospect, IL (17 miles from Chicago, IL)
- 4 days ago
- Mount Prospect, IL (17 miles from Chicago, IL)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Paraplanner/Client Service Manager - Fairport Wealth
- Buffalo Grove, IL (23 miles from Chicago, IL)
- 5 days ago
- Buffalo Grove, IL (23 miles from Chicago, IL)
- 5 days ago
Paraplanner/Client Service Manager - Fairport Wealth Req #1435 1130 W Lake Cook Rd, Buffalo Grove, IL 60089, USA Job Description Posted Wednesday, April 9, 2025 at 11:00 PM Your Future Team...
Retail CSM The Retail Client Success Manager is responsible for overseeing all facets of client utilization of the Skai management platform. The CSM is ultimately accountable for clients'...
Demographic Data for Chicago, IL
Moving to Chicago, IL? Find some basic demographic data about Chicago, IL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Chicago, IL
Highest Education Level
Customer Service Managers in Chicago, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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