Customer Service Manager Jobs in Aurora, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Naperville, IL (6 miles from Aurora, IL)
- 9 days ago
- Naperville, IL (6 miles from Aurora, IL)
- 9 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote WorkBusiness Development Representative- Chicago (Regional Remote)
- Schaumburg, IL (19 miles from Aurora, IL)
- 29 days ago
- Schaumburg, IL (19 miles from Aurora, IL)
- 29 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote WorkCustomer Sales Account Manager
- Naperville, IL (6 miles from Aurora, IL)
- 29 days ago
- Naperville, IL (6 miles from Aurora, IL)
- 29 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
- Bensenville, IL (20 miles from Aurora, IL)
- 30+ days ago
- Bensenville, IL (20 miles from Aurora, IL)
- 30+ days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. ( BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive advantage is our people....
/19311/4d430d1d-2fe6-4469-acc0-90185bd979d1.png&z=8&s=CSR&ih_t=3%2F13%2F2025+2%3A25%3A42+AM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-dtc_edu&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
- Schaumburg, IL (19 miles from Aurora, IL)
- 14 hours ago
- Schaumburg, IL (19 miles from Aurora, IL)
- 14 hours ago
Customer Service Team Lead - Schaumburg, IL $62,000-$70,000/Annually For over half a century, we have been a trusted name in the food industry, committed to producing high-quality food products...
Full-Time Hourly Retail Operations/Customer Service Manager
- Naperville, IL (6 miles from Aurora, IL)
- 18 hours ago
- Naperville, IL (6 miles from Aurora, IL)
- 18 hours ago
Store - CHI-NAPERVILLE, IL Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting...
Bilingual Customer Care Coordinator
- Elgin, IL (15 miles from Aurora, IL)
- 2 days ago
- Elgin, IL (15 miles from Aurora, IL)
- 2 days ago
Description Working with customers and coordinating and scheduling customer events Schedule and host Customers' visits. Assisting with updating customer brochures and presentation. Responsible for...
- Itasca, IL (17 miles from Aurora, IL)
- 4 days ago
- Itasca, IL (17 miles from Aurora, IL)
- 4 days ago
at Flexera Software in Itasca, Illinois, United States Job Description locationsHome-United States time typeFull time posted onPosted Today job requisition id15286 Flexera saves customers billions...
FT Customer Experience Manager
- Schaumburg, IL (19 miles from Aurora, IL)
- 4 days ago
- Schaumburg, IL (19 miles from Aurora, IL)
- 4 days ago
Store - CHI-SCHAUMBURG, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Rosemont, IL (23 miles from Aurora, IL)
- 5 days ago
- Rosemont, IL (23 miles from Aurora, IL)
- 5 days ago
Responsibilities: Primary accountability is to direct & lead the Customer Service team in support of the company’s strategies, initiatives, and operations for Culligan International. Focus is on...
- Elgin, IL (15 miles from Aurora, IL)
- 5 days ago
- Elgin, IL (15 miles from Aurora, IL)
- 5 days ago
Job Description Job responsibilities: The individual will be responsible for unique projects such as assisting in the updating of organizational brochures, marketing information such as videos,...
Pay Range $15.15 - $22.65PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing...
- Oakbrook Terrace, IL (16 miles from Aurora, IL)
- 6 days ago
- Oakbrook Terrace, IL (16 miles from Aurora, IL)
- 6 days ago
Reporting to the Director, Customer Service NA, the Customer Service Manager has the responsibility to drive efficiency within the Order to Cash cycle....
- Schaumburg, IL (19 miles from Aurora, IL)
- 8 days ago
- Schaumburg, IL (19 miles from Aurora, IL)
- 8 days ago
at American Society of Anesthesiologists in Schaumburg, Illinois, United States Job Description To view full details and how to apply, please login or create a Job Seeker account
Account Manager, Fleet Administration
- Schaumburg, IL (19 miles from Aurora, IL)
- 9 days ago
- Schaumburg, IL (19 miles from Aurora, IL)
- 9 days ago
JOB OVERVIEW This highly visible position will work closely with Client Management and key operational areas and is responsible for 100% client retention. In this role, the Account Manager will...
Demographic Data for Aurora, IL
Moving to Aurora, IL? Find some basic demographic data about Aurora, IL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Aurora, IL
Highest Education Level
Customer Service Managers in Aurora, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »