Customer Service Manager Jobs in Aurora, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Saint Charles, IL (10 miles from Aurora, IL)
- 11 hours ago
- Saint Charles, IL (10 miles from Aurora, IL)
- 11 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Experience Manager - Victoria's Secret - Oakbrook - Oakbrook,IL
- Oak Brook, IL (17 miles from Aurora, IL)
- 1 day ago
- Oak Brook, IL (17 miles from Aurora, IL)
- 1 day ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
- Itasca, IL (17 miles from Aurora, IL)
- 2 days ago
- Itasca, IL (17 miles from Aurora, IL)
- 2 days ago
Overview Summary Serves as the liaison between the Laboratory, transplant centers and dialysis units; responsible for keeping patient information up to date in Histotrac (laboratory database),...
Part Time Customer Experience Manager
- Bolingbrook, IL (11 miles from Aurora, IL)
- 3 days ago
- Bolingbrook, IL (11 miles from Aurora, IL)
- 3 days ago
Store - CHI-BOLINGBROOK, ILDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Small Business Customer Service Manager
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 4 days ago
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 4 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Remote Work- South Elgin, IL (14 miles from Aurora, IL)
- 4 days ago
- South Elgin, IL (14 miles from Aurora, IL)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
District Customer Service Manager
- Geneva, IL (7 miles from Aurora, IL)
- 4 days ago
- Geneva, IL (7 miles from Aurora, IL)
- 4 days ago
Ashley HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a District Retail Operations Manager. The ideal candidate provides operational support to...
- Naperville, IL (6 miles from Aurora, IL)
- 6 days ago
- Naperville, IL (6 miles from Aurora, IL)
- 6 days ago
Customer Service Manager Location: Naperville, IL (Hybrid) Salary: $80,000-$97,000 LHH Recruitment Solutions is currently seeking a Customer Service Manager to join our client's organization in the...
Home Delivery Customer Service Coordinator
- Naperville, IL (6 miles from Aurora, IL)
- 6 days ago
- Naperville, IL (6 miles from Aurora, IL)
- 6 days ago
We at Crate and Barrel want to ensure we help our customers love how they live in the moments that matter. At our Distribution Centers, we begin to instill that feeling with every package we...
Personal Lines Client Service Manager
- Hinsdale, IL (17 miles from Aurora, IL)
- 7 days ago
- Hinsdale, IL (17 miles from Aurora, IL)
- 7 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Associate Account Manager- Remote
- Melrose Park, IL (22 miles from Aurora, IL)
- 9 days ago
- Melrose Park, IL (22 miles from Aurora, IL)
- 9 days ago
The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned...
Remote WorkCustomer Care Manager [Home Care]
- Wheaton, IL (8 miles from Aurora, IL)
- 9 days ago
- Wheaton, IL (8 miles from Aurora, IL)
- 9 days ago
Do You Have Flexibility and Good Time Management Skills? Immediately Hiring in Wheaton, Illinois! - Before You Apply! Do You Qualify? * You have at least 2 years of Experience as a Scheduling...
Senior Client Services Manager - Risk Management
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 9 days ago
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 9 days ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...
Sr Account Manager, Fleet Administration
- Schaumburg, IL (19 miles from Aurora, IL)
- 9 days ago
- Schaumburg, IL (19 miles from Aurora, IL)
- 9 days ago
OVERVIEW As a key member of the Wheels client facing team, the Sr Account Manager will participate in defining, executing, and initiating activities across the organization to assure an...
- Saint Charles, IL (10 miles from Aurora, IL)
- 9 days ago
- Saint Charles, IL (10 miles from Aurora, IL)
- 9 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Demographic Data for Aurora, IL
Moving to Aurora, IL? Find some basic demographic data about Aurora, IL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Aurora, IL
Highest Education Level
Customer Service Managers in Aurora, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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