Customer Service Manager Jobs in Arlington Heights, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Chicago, IL (21 miles from Arlington Heights, IL)
- 7 hours ago
- Chicago, IL (21 miles from Arlington Heights, IL)
- 7 hours ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
- Saint Charles, IL (20 miles from Arlington Heights, IL)
- 11 hours ago
- Saint Charles, IL (20 miles from Arlington Heights, IL)
- 11 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Experience Manager - Victoria's Secret - Oakbrook - Oakbrook,IL
- Oak Brook, IL (21 miles from Arlington Heights, IL)
- 1 day ago
- Oak Brook, IL (21 miles from Arlington Heights, IL)
- 1 day ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Customer Service Manager, Control Center
- Chicago, IL (21 miles from Arlington Heights, IL)
- 1 day ago
- Chicago, IL (21 miles from Arlington Heights, IL)
- 1 day ago
Location: Chicago O'Hare Intl Apt (ORD-TRML) Cities: Requisition ID: 78626 This job will continue to be posted until at least 04/28/2025. If interested, please apply prior to this date. Job...
Client Service Coordinator (CSC)
- Chicago, IL (21 miles from Arlington Heights, IL)
- 1 day ago
- Chicago, IL (21 miles from Arlington Heights, IL)
- 1 day ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Job Description Passionate...
- Itasca, IL (10 miles from Arlington Heights, IL)
- 2 days ago
- Itasca, IL (10 miles from Arlington Heights, IL)
- 2 days ago
Overview Summary Serves as the liaison between the Laboratory, transplant centers and dialysis units; responsible for keeping patient information up to date in Histotrac (laboratory database),...
- Chicago, IL (21 miles from Arlington Heights, IL)
- 2 days ago
- Chicago, IL (21 miles from Arlington Heights, IL)
- 2 days ago
Application Deadline: 05/29/2025 Address: 320 S Canal Street Job Family Group: Commercial Sales & Service Provides exceptional, daily operational service support to grow the Banks market share and...
- Crystal Lake, IL (20 miles from Arlington Heights, IL)
- 3 days ago
- Crystal Lake, IL (20 miles from Arlington Heights, IL)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Senior Client Success Manager - Programmatic
- Chicago, IL (21 miles from Arlington Heights, IL)
- 3 days ago
- Chicago, IL (21 miles from Arlington Heights, IL)
- 3 days ago
WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to...
Remote WorkCall Center Supervisor, Customer Service (Hybrid)
- Chicago, IL (21 miles from Arlington Heights, IL)
- 3 days ago
- Chicago, IL (21 miles from Arlington Heights, IL)
- 3 days ago
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid...
Remote WorkSmall Business Customer Service Manager
- Rolling Meadows, IL (3 miles from Arlington Heights, IL)
- 4 days ago
- Rolling Meadows, IL (3 miles from Arlington Heights, IL)
- 4 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Remote Work- Chicago, IL (21 miles from Arlington Heights, IL)
- 4 days ago
- Chicago, IL (21 miles from Arlington Heights, IL)
- 4 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Experience Manager---Mount Prospect
- Mount Prospect, IL (4 miles from Arlington Heights, IL)
- 4 days ago
- Mount Prospect, IL (4 miles from Arlington Heights, IL)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
District Customer Service Manager
- Geneva, IL (24 miles from Arlington Heights, IL)
- 4 days ago
- Geneva, IL (24 miles from Arlington Heights, IL)
- 4 days ago
Ashley HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a District Retail Operations Manager. The ideal candidate provides operational support to...
Paraplanner/Client Service Manager - Fairport Wealth
- Buffalo Grove, IL (4 miles from Arlington Heights, IL)
- 5 days ago
- Buffalo Grove, IL (4 miles from Arlington Heights, IL)
- 5 days ago
Paraplanner/Client Service Manager - Fairport Wealth Req #1435 1130 W Lake Cook Rd, Buffalo Grove, IL 60089, USA Job Description Posted Wednesday, April 9, 2025 at 11:00 PM Your Future Team...
Demographic Data for Arlington Heights, IL
Moving to Arlington Heights, IL? Find some basic demographic data about Arlington Heights, IL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Arlington Heights, IL
Highest Education Level
Customer Service Managers in Arlington Heights, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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