Customer Service Manager Jobs in Washington, DC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Rental Sales Account Manager - $2,000 Sign-on Bonus!
- Annapolis Junction, MD (20 miles from Washington, DC)
- 45+ days ago
- Annapolis Junction, MD (20 miles from Washington, DC)
- 45+ days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. ( BUILD ON YOUR SALES CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive advantage is our...
- Herndon, VA (19 miles from Washington, DC)
- 3 hours ago
- Herndon, VA (19 miles from Washington, DC)
- 3 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Essential Responsibilities...
Pt time Customer Experience Manager- Nights and Weekends
- Fairfax, VA (22 miles from Washington, DC)
- 11 hours ago
- Fairfax, VA (22 miles from Washington, DC)
- 11 hours ago
Store - DC-FAIRFAX, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Vienna, VA (9 miles from Washington, DC)
- 12 hours ago
- Vienna, VA (9 miles from Washington, DC)
- 12 hours ago
Company DescriptionMcFadyen Digital is a leading global ecommerce advisor and implementor. During our 37 years in business, we've digitally enabled over 300 enterprise clients, including 10% of...
Sr. Client Success Manager - FS
- Alexandria, VA (5 miles from Washington, DC)
- 15 hours ago
- Alexandria, VA (5 miles from Washington, DC)
- 15 hours ago
Sr. Client Success Manager - FS Job Category: Client Success Location: US - Virginia - Remote ShareCopying... Meet Our Team: Pega provides innovative technology to the worlds most innovative...
Director, SaaS Customer Success Manager Technology Multiple Locations
- Washington, DC
- 16 hours ago
- Washington, DC
- 16 hours ago
Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks...
- Fairfax, VA (22 miles from Washington, DC)
- 17 hours ago
- Fairfax, VA (22 miles from Washington, DC)
- 17 hours ago
About Daon: Our company was founded on the principle of securing nations and their borders in the world of identity management. Over the past 20 years, we have continued to maintain these...
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Remote Work- Gaithersburg, MD (18 miles from Washington, DC)
- 2 days ago
- Gaithersburg, MD (18 miles from Washington, DC)
- 2 days ago
Overview Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization. We are hiring a Director of Customer Service with prior...
We are looking for a strategic and service-driven Client Relations Manager to oversee critical office services, ensuring seamless operations and an exceptional client experience. This role is...
- Reston, VA (17 miles from Washington, DC)
- 2 days ago
- Reston, VA (17 miles from Washington, DC)
- 2 days ago
The Operations Manager is responsible for providing leadership and management to multiple functional areas within a manufacturing plant. This position will work proactively with plant management...
Customer Experience Manager - Largo Md
- Upper Marlboro, MD (15 miles from Washington, DC)
- 2 days ago
- Upper Marlboro, MD (15 miles from Washington, DC)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Success Manager, Consumables
- Arlington, VA (3 miles from Washington, DC)
- 2 days ago
- Arlington, VA (3 miles from Washington, DC)
- 2 days ago
This role is located in one of our approved office locations in Arlington, VA, Austin, TX, Santa Monica, CA or Seattle, WA. Want to own the tactical implementation of plans and projects that...
Sr Customer Success Manager, Strategic Account Services
- Arlington, VA (3 miles from Washington, DC)
- 4 days ago
- Arlington, VA (3 miles from Washington, DC)
- 4 days ago
Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business...
Client Service Coordinator - PT 5364
- Bowie, MD (17 miles from Washington, DC)
- 4 days ago
- Bowie, MD (17 miles from Washington, DC)
- 4 days ago
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in...
Demographic Data for Washington, DC
Moving to Washington, DC? Find some basic demographic data about Washington, DC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Washington, DC
Highest Education Level
Customer Service Managers in Washington, DC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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