Customer Service Manager Jobs in Oxford, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Sr. Client Service Director, Medical & Scientific Communications
- Oxford, CT
- 2 days ago
- Oxford, CT
- 2 days ago
Sr. Client Service Director, Medical & Scientific Communications Job Summary Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life...
Customer Experience Manager - Danbury Fair Mall 8148
- Danbury, CT (17 miles from Oxford, CT)
- 3 days ago
- Danbury, CT (17 miles from Oxford, CT)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Sr. Client Service Manager, Medical & Scientific Communications
- Oxford, CT
- 4 days ago
- Oxford, CT
- 4 days ago
IQVIA Sr. Client Service Manager, Medical & Scientific Communications in Oxford , Connecticut Sr. Client Service Manager, Medical & Scientific Communications Job Summary Simpson Healthcare, an...
Commercial Lines - Customer Care Center Account Manager I - Personal Lines
- Fairfield, CT (19 miles from Oxford, CT)
- 6 days ago
- Fairfield, CT (19 miles from Oxford, CT)
- 6 days ago
& Casualty Insurance License maintain license through continuing education according to state requirements Enhance your talents Providing outstanding service and developing strong relationships with...
- Trumbull, CT (12 miles from Oxford, CT)
- 6 days ago
- Trumbull, CT (12 miles from Oxford, CT)
- 6 days ago
HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has...
Client Service Director, Medical & Scientific Communications
- Oxford, CT
- 7 days ago
- Oxford, CT
- 7 days ago
Client Service Director, Medical & Scientific Communications Job Summary Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Full Time
- South Salem, NY (23 miles from Oxford, CT)
- 7 days ago
- South Salem, NY (23 miles from Oxford, CT)
- 7 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Sr. Client Services Director, Medical & Scientific Communications
- Oxford, CT
- 8 days ago
- Oxford, CT
- 8 days ago
Sr. Client Services Director, Medical & Scientific Communications Job Summary Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life...
- North Haven, CT (14 miles from Oxford, CT)
- 12 days ago
- North Haven, CT (14 miles from Oxford, CT)
- 12 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Depot Customer Service Lead $20 hourly
- Stratford, CT (13 miles from Oxford, CT)
- 13 days ago
- Stratford, CT (13 miles from Oxford, CT)
- 13 days ago
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...
Associate Manager of Customer Service
- New Haven, CT (13 miles from Oxford, CT)
- 20 days ago
- New Haven, CT (13 miles from Oxford, CT)
- 20 days ago
Feel Good About Doing Good The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance,...
- Shelton, CT (7 miles from Oxford, CT)
- 22 days ago
- Shelton, CT (7 miles from Oxford, CT)
- 22 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Southington, CT (18 miles from Oxford, CT)
- 24 days ago
- Southington, CT (18 miles from Oxford, CT)
- 24 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Experience Manager (Part Time)
- Brookfield, CT (12 miles from Oxford, CT)
- 26 days ago
- Brookfield, CT (12 miles from Oxford, CT)
- 26 days ago
Store - DANBURY, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Wilton, CT (21 miles from Oxford, CT)
- 26 days ago
- Wilton, CT (21 miles from Oxford, CT)
- 26 days ago
Store - WILTON, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Oxford, CT
Moving to Oxford, CT? Find some basic demographic data about Oxford, CT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Oxford, CT
Highest Education Level
Customer Service Managers in Oxford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »