Customer Service Manager Jobs in North Haven, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Success Manager - Sentinel U
- Waterbury, CT (15 miles from North Haven, CT)
- 2 days ago
- Waterbury, CT (15 miles from North Haven, CT)
- 2 days ago
Sentinel U at Post University seeks Client Success Managers to join our team. Who We Are: Sentinel U creates virtual nursing simulations that are engaging, effective, and convenient for learners...
Remote WorkCustomer Service Supervisor/Human Resources Recruitment Coordinator
- Shelton, CT (15 miles from North Haven, CT)
- 3 days ago
- Shelton, CT (15 miles from North Haven, CT)
- 3 days ago
Our Company All Ways Caring HomeCare Overview The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by...
- Milford, CT (15 miles from North Haven, CT)
- 4 days ago
- Milford, CT (15 miles from North Haven, CT)
- 4 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Bridgeport, CT (23 miles from North Haven, CT)
- 10 days ago
- Bridgeport, CT (23 miles from North Haven, CT)
- 10 days ago
Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience....
- Milford, CT (15 miles from North Haven, CT)
- 11 days ago
- Milford, CT (15 miles from North Haven, CT)
- 11 days ago
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
- Plainville, CT (20 miles from North Haven, CT)
- 12 days ago
- Plainville, CT (20 miles from North Haven, CT)
- 12 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Area Customer Service Manager Ready to grow your career? Empire Today is seeking an Area Customer Service Manager....
Client Services Manager / Assistant Director - AFL
- Cheshire, CT (8 miles from North Haven, CT)
- 16 days ago
- Cheshire, CT (8 miles from North Haven, CT)
- 16 days ago
AFL Client Services Manager / Assistant Director Position Description: The AFL Client Services Manager / Assistant Director plays a crucial leadership role in the Adult Family Living (AFL)...
- Shelton, CT (15 miles from North Haven, CT)
- 18 days ago
- Shelton, CT (15 miles from North Haven, CT)
- 18 days ago
Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses,...
Client Service Coordinator- FT
- Plainville, CT (20 miles from North Haven, CT)
- 19 days ago
- Plainville, CT (20 miles from North Haven, CT)
- 19 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Scheduling Coordinator / Client Service Supervisor
- Shelton, CT (15 miles from North Haven, CT)
- 25 days ago
- Shelton, CT (15 miles from North Haven, CT)
- 25 days ago
Harmonizing scheduling and payroll seamlessly to optimize workforce management and financial operations. Address any scheduling conflicts or issues that may arise....
- Waterbury, CT (15 miles from North Haven, CT)
- 25 days ago
- Waterbury, CT (15 miles from North Haven, CT)
- 25 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Milford, CT (15 miles from North Haven, CT)
- 25 days ago
- Milford, CT (15 miles from North Haven, CT)
- 25 days ago
Store - NEW HAVEN-MILFORD, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Full-Time Customer Service Supervisor
- Milford, CT (15 miles from North Haven, CT)
- 30+ days ago
- Milford, CT (15 miles from North Haven, CT)
- 30+ days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
Customer Service Lead $19 hourly
- Newington, CT (21 miles from North Haven, CT)
- 60+ days ago
- Newington, CT (21 miles from North Haven, CT)
- 60+ days ago
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
Demographic Data for North Haven, CT
Moving to North Haven, CT? Find some basic demographic data about North Haven, CT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in North Haven, CT
Highest Education Level
Customer Service Managers in North Haven, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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