Customer Service Manager Jobs in Avon, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Fleet Services - Customer Service Coordinator
- Hartford, CT (9 miles from Avon, CT)
- 29 days ago
- Hartford, CT (9 miles from Avon, CT)
- 29 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
- South Windsor, CT (14 miles from Avon, CT)
- 1 day ago
- South Windsor, CT (14 miles from Avon, CT)
- 1 day ago
Account representatives don't pass up this opportunity for a great new job that combines client management with a consultative sales process for a global industrial distribution company....
Customer Success Manager in London
- Windsor, CT (11 miles from Avon, CT)
- 6 days ago
- Windsor, CT (11 miles from Avon, CT)
- 6 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
IT Technical Client Success Manager II
- Hartford, CT (9 miles from Avon, CT)
- 7 days ago
- Hartford, CT (9 miles from Avon, CT)
- 7 days ago
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkCustomer Service Lead - Part-Time
- Bloomfield, CT (7 miles from Avon, CT)
- 9 days ago
- Bloomfield, CT (7 miles from Avon, CT)
- 9 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Hartford, CT (9 miles from Avon, CT)
- 11 days ago
- Hartford, CT (9 miles from Avon, CT)
- 11 days ago
Wilson Language Training Customer Success Manager in Hartford , Connecticut Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
Store - HART-AVON, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Bloomfield, CT (7 miles from Avon, CT)
- 14 days ago
- Bloomfield, CT (7 miles from Avon, CT)
- 14 days ago
Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across...
- Bloomfield, CT (7 miles from Avon, CT)
- 14 days ago
- Bloomfield, CT (7 miles from Avon, CT)
- 14 days ago
Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across...
- Hartford, CT (9 miles from Avon, CT)
- 14 days ago
- Hartford, CT (9 miles from Avon, CT)
- 14 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Associate Customer Success Manager
- Hartford, CT (9 miles from Avon, CT)
- 19 days ago
- Hartford, CT (9 miles from Avon, CT)
- 19 days ago
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering...
- Middletown, CT (19 miles from Avon, CT)
- 21 days ago
- Middletown, CT (19 miles from Avon, CT)
- 21 days ago
HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has...
- Southington, CT (13 miles from Avon, CT)
- 24 days ago
- Southington, CT (13 miles from Avon, CT)
- 24 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Bloomfield, CT (7 miles from Avon, CT)
- 30+ days ago
- Bloomfield, CT (7 miles from Avon, CT)
- 30+ days ago
Customer Account Manager We have an exciting opportunity for a motivated Customer Account Manager to join our team in Bloomfield, CT. Reporting to the Customer Account Manager Team Lead, the...
- Windsor, CT (11 miles from Avon, CT)
- 30+ days ago
- Windsor, CT (11 miles from Avon, CT)
- 30+ days ago
101462 615 Day Hill Road, Windsor, Connecticut 06095 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our...
Demographic Data for Avon, CT
Moving to Avon, CT? Find some basic demographic data about Avon, CT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Avon, CT
Highest Education Level
Customer Service Managers in Avon, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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