Customer Service Manager Jobs in Santa Rosa, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Success Manager We are looking for a motivated and proactive Customer Success Manager to support our customers throughout their onboarding and product launch at their business. In this...
- Sebastopol, CA (6 miles from Santa Rosa, CA)
- 20 days ago
- Sebastopol, CA (6 miles from Santa Rosa, CA)
- 20 days ago
The Duckhorn Portfolio is North America’s premier luxury wine company. We were established in 1976 by Dan and Margaret Duckhorn. Today, our portfolio features some of North America’s most revered...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Service & E-Commerce Associate Team Leader Full-Time
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 29 days ago
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 29 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
We are modernizing how businesses pay each other. Suppliers selling to businesses primarily transact over trade credit, where they provide goods & services upfront and get paid 30-60 days later on...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Santa Rosa, CA
- 30+ days ago
- Santa Rosa, CA
- 30+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Client Services Director - Northern California
- Santa Rosa, CA
- 60+ days ago
- Santa Rosa, CA
- 60+ days ago
Kennedy Jenks is seeking a dynamic Client Service Director with strong client relationships, a proven track record, team-building capabilities, and business leadership skills to drive the growth...
Client Services Manager - Northern California
- Santa Rosa, CA
- 60+ days ago
- Santa Rosa, CA
- 60+ days ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Northern California. This key role will contribute to the growth and success of our...
Demographic Data for Santa Rosa, CA
Moving to Santa Rosa, CA? Find some basic demographic data about Santa Rosa, CA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Santa Rosa, CA
Highest Education Level
Customer Service Managers in Santa Rosa, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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