Customer Service Manager Jobs in San Mateo, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Millbrae, CA (4 miles from San Mateo, CA)
- 8 hours ago
- Millbrae, CA (4 miles from San Mateo, CA)
- 8 hours ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Store Support Supervisor (Customer Service, Front End Support)
- Burlingame, CA (2 miles from San Mateo, CA)
- 8 hours ago
- Burlingame, CA (2 miles from San Mateo, CA)
- 8 hours ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Mountain View, CA (18 miles from San Mateo, CA)
- 1 day ago
- Mountain View, CA (18 miles from San Mateo, CA)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- San Francisco, CA (15 miles from San Mateo, CA)
- 1 day ago
- San Francisco, CA (15 miles from San Mateo, CA)
- 1 day ago
About the team/role As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the...
H&B Associate Director - Client Service Team
- San Francisco, CA (15 miles from San Mateo, CA)
- 1 day ago
- San Francisco, CA (15 miles from San Mateo, CA)
- 1 day ago
As a Health and Benefits Associate Director, you will lead client engagements involving the design and management of the full array of health and benefits programs. You will drive the strategy and...
Customer Service Coordinator # 4199
- Menlo Park, CA (10 miles from San Mateo, CA)
- 2 days ago
- Menlo Park, CA (10 miles from San Mateo, CA)
- 2 days ago
Identify process improvement opportunities and report them to customer service management. Adhere to Standard Operating Procedures (SOPs) related to customer service....
Client Service Coordinator - 000055
- San Leandro, CA (13 miles from San Mateo, CA)
- 2 days ago
- San Leandro, CA (13 miles from San Mateo, CA)
- 2 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
9623 - Customer Success Manager - Cloud
- Alameda, CA (13 miles from San Mateo, CA)
- 2 days ago
- Alameda, CA (13 miles from San Mateo, CA)
- 2 days ago
Description Position at Wind River Customer Success Manager - Cloud Location: US - Alameda, San Deigo, Detroit, Boston ABOUT WIND RIVER Wind River is a global leader in delivering software for...
Customer Success Manager - Cloud
- Alameda, CA (13 miles from San Mateo, CA)
- 3 days ago
- Alameda, CA (13 miles from San Mateo, CA)
- 3 days ago
Position at Wind River Customer Success Manager - Cloud Location : US - Alameda, San Deigo, Detroit, Boston ABOUT WIND RIVER Wind River is a global leader in delivering software for...
About the Role At Datagrid.com, we empower businesses with cutting-edge data infrastructure and AI-driven solutions to streamline workflows, optimize operations, and unlock powerful insights. Our...
Client Service Coordinator in Walnut Creek, CA
- Walnut Creek, CA (24 miles from San Mateo, CA)
- 4 days ago
- Walnut Creek, CA (24 miles from San Mateo, CA)
- 4 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Hayward, CA (14 miles from San Mateo, CA)
- 4 days ago
- Hayward, CA (14 miles from San Mateo, CA)
- 4 days ago
Client Success Manager, Paid Search Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team.We're proud of our industry-leading digital marketing...
Client Success Manager-Retail Media
- Hayward, CA (14 miles from San Mateo, CA)
- 4 days ago
- Hayward, CA (14 miles from San Mateo, CA)
- 4 days ago
Retail CSM The Retail Client Success Manager is responsible for overseeing all facets of client utilization of the Skai management platform. The CSM is ultimately accountable for clients'...
Client Success Manager, eCommerce
- Palo Alto, CA (12 miles from San Mateo, CA)
- 4 days ago
- Palo Alto, CA (12 miles from San Mateo, CA)
- 4 days ago
About AppLovin AppLovin makes technologies that help businesses of every size connect to their ideal customers. The company provides end-to-end software and AI solutions for businesses to reach,...
Customer Support Supervisor, Platform
- San Francisco, CA (15 miles from San Mateo, CA)
- 5 days ago
- San Francisco, CA (15 miles from San Mateo, CA)
- 5 days ago
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,...
Demographic Data for San Mateo, CA
Moving to San Mateo, CA? Find some basic demographic data about San Mateo, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in San Mateo, CA
Highest Education Level
Customer Service Managers in San Mateo, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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