Customer Service Manager Jobs in Palo Alto, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Millbrae, CA (17 miles from Palo Alto, CA)
- 8 hours ago
- Millbrae, CA (17 miles from Palo Alto, CA)
- 8 hours ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Store Support Supervisor (Customer Service, Front End Support)
- Burlingame, CA (14 miles from Palo Alto, CA)
- 8 hours ago
- Burlingame, CA (14 miles from Palo Alto, CA)
- 8 hours ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- San Jose, CA (15 miles from Palo Alto, CA)
- 18 hours ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 18 hours ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
Senior Engineering Manager - Customer Support
- San Jose, CA (15 miles from Palo Alto, CA)
- 20 hours ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 20 hours ago
What you can expect Zoom is seeking a Senior Engineering Manager - Customer Support to lead a team developing and supporting solutions for the Customer Support platform. The role involves...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Mountain View, CA (5 miles from Palo Alto, CA)
- 1 day ago
- Mountain View, CA (5 miles from Palo Alto, CA)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Coordinator # 4199
- Menlo Park, CA (2 miles from Palo Alto, CA)
- 2 days ago
- Menlo Park, CA (2 miles from Palo Alto, CA)
- 2 days ago
Identify process improvement opportunities and report them to customer service management. Adhere to Standard Operating Procedures (SOPs) related to customer service....
Client Service Coordinator - 000055
- San Leandro, CA (18 miles from Palo Alto, CA)
- 2 days ago
- San Leandro, CA (18 miles from Palo Alto, CA)
- 2 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
9623 - Customer Success Manager - Cloud
- Alameda, CA (23 miles from Palo Alto, CA)
- 2 days ago
- Alameda, CA (23 miles from Palo Alto, CA)
- 2 days ago
Description Position at Wind River Customer Success Manager - Cloud Location: US - Alameda, San Deigo, Detroit, Boston ABOUT WIND RIVER Wind River is a global leader in delivering software for...
Customer Success Manager - Cloud
- Alameda, CA (23 miles from Palo Alto, CA)
- 3 days ago
- Alameda, CA (23 miles from Palo Alto, CA)
- 3 days ago
Position at Wind River Customer Success Manager - Cloud Location : US - Alameda, San Deigo, Detroit, Boston ABOUT WIND RIVER Wind River is a global leader in delivering software for...
Senior Customer Success Manager
- San Jose, CA (15 miles from Palo Alto, CA)
- 3 days ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 3 days ago
About the Role At Datagrid.com, we empower businesses with cutting-edge data infrastructure and AI-driven solutions to streamline workflows, optimize operations, and unlock powerful insights. Our...
- Hayward, CA (16 miles from Palo Alto, CA)
- 4 days ago
- Hayward, CA (16 miles from Palo Alto, CA)
- 4 days ago
Client Success Manager, Paid Search Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team.We're proud of our industry-leading digital marketing...
Client Success Manager-Retail Media
- Hayward, CA (16 miles from Palo Alto, CA)
- 4 days ago
- Hayward, CA (16 miles from Palo Alto, CA)
- 4 days ago
Retail CSM The Retail Client Success Manager is responsible for overseeing all facets of client utilization of the Skai management platform. The CSM is ultimately accountable for clients'...
About AppLovin AppLovin makes technologies that help businesses of every size connect to their ideal customers. The company provides end-to-end software and AI solutions for businesses to reach,...
Airport Customer Service Supervisor
- San Jose, CA (15 miles from Palo Alto, CA)
- 5 days ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 5 days ago
Airport Customer Service Supervisor CASJC - NK, 1701 Airport Blvd, San Jose, California, United States of America Req #599 Monday, June 24, 2024 GAT is seeking dynamic individuals to join its team...
Customer Experience Manager - Part Time - Closing Shifts
- Mountain View, CA (5 miles from Palo Alto, CA)
- 5 days ago
- Mountain View, CA (5 miles from Palo Alto, CA)
- 5 days ago
Store - BAY-MOUNTAIN VIEW, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Palo Alto, CA
Moving to Palo Alto, CA? Find some basic demographic data about Palo Alto, CA below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Palo Alto, CA
Highest Education Level
Customer Service Managers in Palo Alto, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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