Customer Service Manager Jobs in Long Beach, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail Customer Service Supervisor
- Los Angeles, CA (10 miles from Long Beach, CA)
- 22 hours ago
- Los Angeles, CA (10 miles from Long Beach, CA)
- 22 hours ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Service Supervisor, Retail Banking (Hollywood -Los Angeles, CA)
- Los Angeles, CA (10 miles from Long Beach, CA)
- 23 hours ago
- Los Angeles, CA (10 miles from Long Beach, CA)
- 23 hours ago
Salary Range: $23.27 - $34.90 ( Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards. ) Posting Date: April 18,...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Santa Monica, CA (18 miles from Long Beach, CA)
- 23 hours ago
- Santa Monica, CA (18 miles from Long Beach, CA)
- 23 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Administrator
- Los Angeles, CA (10 miles from Long Beach, CA)
- 1 day ago
- Los Angeles, CA (10 miles from Long Beach, CA)
- 1 day ago
Reporting to the Customer Service Supervisor or General Manager, the Customer Service Administrator communicates directly with customers and performs all responsibilities necessary to ensure...
PT Customer Experience Manager
- Los Angeles, CA (10 miles from Long Beach, CA)
- 1 day ago
- Los Angeles, CA (10 miles from Long Beach, CA)
- 1 day ago
Store - LA-STUDIO CITY, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Whittier, CA (18 miles from Long Beach, CA)
- 1 day ago
- Whittier, CA (18 miles from Long Beach, CA)
- 1 day ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- Whittier, CA (18 miles from Long Beach, CA)
- 2 days ago
- Whittier, CA (18 miles from Long Beach, CA)
- 2 days ago
Store - LA-WHITTIER, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Senior Director of Customer Service-Apparel Brand- Manhattan Beach-ONSITE
- Manhattan Beach, CA (9 miles from Long Beach, CA)
- 3 days ago
- Manhattan Beach, CA (9 miles from Long Beach, CA)
- 3 days ago
Minimum of 5-7 years of experience in customer service management, preferably in a manufacturing or wholesale environment within the footwear and apparel industry....
Client Service Manager- Entertainment & Sports Banking
- Beverly Hills, CA (18 miles from Long Beach, CA)
- 3 days ago
- Beverly Hills, CA (18 miles from Long Beach, CA)
- 3 days ago
Client Service Manager- Entertainment & Sports Banking WHAT IS THE OPPORTUNITY? This colleague will be responsible for the client service and operational integrity of multiple Entertainment and...
Associate Director, Client Service, Advertiser
- Los Angeles, CA (10 miles from Long Beach, CA)
- 3 days ago
- Los Angeles, CA (10 miles from Long Beach, CA)
- 3 days ago
The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and...
LIKE WORKING IN A FAST PACED ENVIRONMENT AND INTERACTING WITH PEOPLE, LOOKING FOR STABILITY, THEN THIS MAY BE THE IDEAL POSITION FOR YOU.. SUMMARY: Provides customer service and problem resolution...
Senior Manager of Customer Success (Onboarding)
- Santa Monica, CA (18 miles from Long Beach, CA)
- 7 days ago
- Santa Monica, CA (18 miles from Long Beach, CA)
- 7 days ago
About Us At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product...
- Los Angeles, CA (10 miles from Long Beach, CA)
- 9 days ago
- Los Angeles, CA (10 miles from Long Beach, CA)
- 9 days ago
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in...
Client Services Coordinator, Breaking Barriers (Bilingual)
- Los Angeles, CA (10 miles from Long Beach, CA)
- 9 days ago
- Los Angeles, CA (10 miles from Long Beach, CA)
- 9 days ago
About Chrysalis: Chrysalis serves people navigating barriers to the workforce by offering a job-readiness program, individualized supportive services, and paid transitional employment. We empower...
Lease Account Manager, VTRL Leasing - City of Industry, CA
- City of Industry, CA (18 miles from Long Beach, CA)
- 10 days ago
- City of Industry, CA (18 miles from Long Beach, CA)
- 10 days ago
Who We Are: Velocity Truck Rental and Leasing is a rapidly growing, employee and customer focused company, servicing the Commercial Truck Rental and Full-Service Lease markets of California and...
Demographic Data for Long Beach, CA
Moving to Long Beach, CA? Find some basic demographic data about Long Beach, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Long Beach, CA
Highest Education Level
Customer Service Managers in Long Beach, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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