Customer Service Manager Jobs in Costa Mesa, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Rental Account Manager - Sales
- Rancho Dominguez, CA (23 miles from Costa Mesa, CA)
- 23 days ago
- Rancho Dominguez, CA (23 miles from Costa Mesa, CA)
- 23 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : BUILD ON YOUR SALES CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive...
Rental Sales Account Manager - $1,000.00 Sign-on Bonus
- Orange, CA (8 miles from Costa Mesa, CA)
- 30+ days ago
- Orange, CA (8 miles from Costa Mesa, CA)
- 30+ days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : BUILD ON YOUR SALES CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive...
- Anaheim, CA (12 miles from Costa Mesa, CA)
- 16 hours ago
- Anaheim, CA (12 miles from Costa Mesa, CA)
- 16 hours ago
Join NELLSON and Become Part of a Winning Team of Professionals! We currently have an immediate opportunity for Customer Service Coordinator to join the POWDER DIVISION at our ANAHEIM, CALIFORNIA...
Director, SaaS Customer Success Manager Technology Multiple Locations
- Irvine, CA (10 miles from Costa Mesa, CA)
- 16 hours ago
- Irvine, CA (10 miles from Costa Mesa, CA)
- 16 hours ago
Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks...
- Long Beach, CA (22 miles from Costa Mesa, CA)
- 2 days ago
- Long Beach, CA (22 miles from Costa Mesa, CA)
- 2 days ago
Precision Aviation Group (PAG) is a leading provider of products and value-added services to the aerospace and defense industries worldwide. With over 1.1 million square feet of sales and service...
Store - LA-COSTA MESA, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Sales Subsidiary Customer Support Supervisor
- Brea, CA (17 miles from Costa Mesa, CA)
- 6 days ago
- Brea, CA (17 miles from Costa Mesa, CA)
- 6 days ago
Position Overview: The Customer Support Supervisor is responsible for supervising the order fulfillment and customer support processes at assigned branch locations, this includes responsibility...
- Anaheim, CA (12 miles from Costa Mesa, CA)
- 6 days ago
- Anaheim, CA (12 miles from Costa Mesa, CA)
- 6 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Entry Level Customer Service Manager
- Chino Hills, CA (21 miles from Costa Mesa, CA)
- 7 days ago
- Chino Hills, CA (21 miles from Costa Mesa, CA)
- 7 days ago
Our Entry Level Customer Service Managers are the face of our clients to their high-priority customers and specialize in new consumer business acquisition, marketing, and customer retention....
- Brea, CA (17 miles from Costa Mesa, CA)
- 8 days ago
- Brea, CA (17 miles from Costa Mesa, CA)
- 8 days ago
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of...
- Cypress, CA (12 miles from Costa Mesa, CA)
- 9 days ago
- Cypress, CA (12 miles from Costa Mesa, CA)
- 9 days ago
Center experience strongly preferred Able to review the situation and make timely decisions even when information is incomplete....
- Irvine, CA (10 miles from Costa Mesa, CA)
- 10 days ago
- Irvine, CA (10 miles from Costa Mesa, CA)
- 10 days ago
Qualifications: At least 5 years of experience in a customer service management role, with 3+ years of leading teams of 20-30 representatives....
Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve...
Account Manager - Orange County, CA - Oncology Sales
- Orange, CA (8 miles from Costa Mesa, CA)
- 11 days ago
- Orange, CA (8 miles from Costa Mesa, CA)
- 11 days ago
Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health...
Client Services Coordinator (Bilingual)
- Anaheim, CA (12 miles from Costa Mesa, CA)
- 13 days ago
- Anaheim, CA (12 miles from Costa Mesa, CA)
- 13 days ago
About Chrysalis: Chrysalis serves people navigating barriers to the workforce by offering a job-readiness program, individualized supportive services, and paid transitional employment. We empower...
Demographic Data for Costa Mesa, CA
Moving to Costa Mesa, CA? Find some basic demographic data about Costa Mesa, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Costa Mesa, CA
Highest Education Level
Customer Service Managers in Costa Mesa, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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