Customer Service Manager Jobs in Albany, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- San Francisco, CA (10 miles from Albany, CA)
- 5 hours ago
- San Francisco, CA (10 miles from Albany, CA)
- 5 hours ago
Client Success Manager Job ID 227274 Posted 02-Jul-2025 Service line Advisory Segment Role type Full-time Areas of Interest Property Management Location(s) Atlanta - Georgia - United States of...
- San Francisco, CA (10 miles from Albany, CA)
- 12 hours ago
- San Francisco, CA (10 miles from Albany, CA)
- 12 hours ago
About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to...
Client Service Manager - Water/Wastewater
- San Francisco, CA (10 miles from Albany, CA)
- 12 hours ago
- San Francisco, CA (10 miles from Albany, CA)
- 12 hours ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Northern California. This key role will contribute to the growth and success of our...
Strategic Customer Success Manager
- San Francisco, CA (10 miles from Albany, CA)
- 1 day ago
- San Francisco, CA (10 miles from Albany, CA)
- 1 day ago
About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to...
Customer Support Supervisor, Time
- San Francisco, CA (10 miles from Albany, CA)
- 4 days ago
- San Francisco, CA (10 miles from Albany, CA)
- 4 days ago
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,...
Remote WorkMulti Site Customer Service Coordinator
- Oakland, CA (8 miles from Albany, CA)
- 4 days ago
- Oakland, CA (8 miles from Albany, CA)
- 4 days ago
Area Customer Service Coordinator **Summary:** Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients....
- Piedmont, CA (7 miles from Albany, CA)
- 4 days ago
- Piedmont, CA (7 miles from Albany, CA)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Store Support Supervisor (Customer Service, Front End Support)
- San Mateo, CA (21 miles from Albany, CA)
- 5 days ago
- San Mateo, CA (21 miles from Albany, CA)
- 5 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Customer Support Manager (8am-5pm pacific)
- San Francisco, CA (10 miles from Albany, CA)
- 6 days ago
- San Francisco, CA (10 miles from Albany, CA)
- 6 days ago
About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. Were driven by a mission...
Mid-Market Customer Success Manager
- San Francisco, CA (10 miles from Albany, CA)
- 6 days ago
- San Francisco, CA (10 miles from Albany, CA)
- 6 days ago
About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 90+ countries to...
Customer Service Manager, Airport Customer Experience
- San Francisco, CA (10 miles from Albany, CA)
- 7 days ago
- San Francisco, CA (10 miles from Albany, CA)
- 7 days ago
Location: San Francisco Intl Apt (SFO-TRML) Cities: San Francisco - CA Requisition ID: 80212 Job Description Intro Are you ready to explore a world of possibilities, both at work and during your...
- San Francisco, CA (10 miles from Albany, CA)
- 7 days ago
- San Francisco, CA (10 miles from Albany, CA)
- 7 days ago
Client Services Coordinator Job ID 229827 Posted 21-Jul-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Sales Support Location(s) San Francisco -...
- San Rafael, CA (12 miles from Albany, CA)
- 8 days ago
- San Rafael, CA (12 miles from Albany, CA)
- 8 days ago
Customer Service Manager San Rafael, CA San Rafael Store Job Type Full-time Description Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for...
- San Francisco, CA (10 miles from Albany, CA)
- 8 days ago
- San Francisco, CA (10 miles from Albany, CA)
- 8 days ago
Apply Job Type Full-time Description Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of the San Francisco Bay. Directs all...
- Emeryville, CA (3 miles from Albany, CA)
- 13 days ago
- Emeryville, CA (3 miles from Albany, CA)
- 13 days ago
Store - BAY-EMERYVILLE, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Albany, CA
Moving to Albany, CA? Find some basic demographic data about Albany, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Albany, CA
Highest Education Level
Customer Service Managers in Albany, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Monitoring
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Complaint Resolution
- Cash Management
- Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Strategy Development
- Closing
- Account Management
- Customer Relations
- Friendliness
- Retail
- Process Improvement
- Telephone Skills
- High School Diploma
- Customer Relationship Management
- Driving
- Written Communication
- Microsoft Outlook
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Inventory Management
- Coaching
- Policy Development
- Multitasking
- Spanish
- Team Building
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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