Customer Service Instructor Jobs in Billings, MT
A Customer Service Instructor is a professional who provides training and coaching to customer service representatives in industries such as retail, finance, and telecommunications, among others. They are responsible for creating and implementing training programs that help to improve the customer service skills and product knowledge of team members, with the aim of enhancing customer satisfaction and increasing business performance. They also monitor and evaluate the progress of individuals, providing feedback and additional training where necessary.
Important skills for a Customer Service Instructor include strong communication and interpersonal skills, the ability to teach and mentor, and a thorough understanding of effective customer service practices. They should also be able to analyze performance data and identify areas for improvement. Customer Service Instructors may also require specific industry certifications, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) credentials, depending on the requirements of their particular role. Prior to becoming a Customer Service Instructor, individuals may have roles such as Customer Service Representative, Team Leader, or Customer Service Manager.
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Demographic Data for Billings, MT
Moving to Billings, MT? Find some basic demographic data about Billings, MT below.
Customer Service Instructor Online Courses and Training Opportunities
Salary for Customer Service Instructor Jobs in Billings, MT
Highest Education Level
Customer Service Instructors in Billings, MT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Instructor position
- Americans With Disabilities Act (ADA) Certified
- Presentation
- Process Management
- Claims Processing
- Drug Testing
- Compensation and Benefits
- Long-Term Disability
- Call Center Experience
- New Hire Training
- People Oriented
- Claims
- Shipping
- Resolution
- Enterprise Resource Planning
- Customer Satisfaction
- Onboarding
- Accounts Receivable
- Liaison
- Packaging
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- Driving
- Investigation
- Microsoft Outlook
- Written Communication
- Mentoring
- Coaching
- Documentation
- Collaboration
- Spanish
- Reporting
- Team Building
- Bachelor's Degree
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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