Customer Service Analyst Jobs in Minnetonka, MN
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Customer Service Quality Analyst - National Remote
- Minnetonka, MN
- 15 hours ago
- Minnetonka, MN
- 15 hours ago
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of...
Remote WorkData Management Digital Call Center Analyst
- Saint Paul, MN (17 miles from Minnetonka, MN)
- 2 days ago
- Saint Paul, MN (17 miles from Minnetonka, MN)
- 2 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
- Minneapolis, MN (8 miles from Minnetonka, MN)
- 10 days ago
- Minneapolis, MN (8 miles from Minnetonka, MN)
- 10 days ago
Location: Minneapolis, MN Salary: Negotiable Description: Job Description: The Support Centre Analyst II is responsible for supporting Client's users requiring assistance with technology and...
- Maplewood, MN (20 miles from Minnetonka, MN)
- 10 days ago
- Maplewood, MN (20 miles from Minnetonka, MN)
- 10 days ago
This company is hiring a Customer Service Analyst for a contract position! Interested? Get more details below....
Remote Work- Minneapolis, MN (8 miles from Minnetonka, MN)
- 10 days ago
- Minneapolis, MN (8 miles from Minnetonka, MN)
- 10 days ago
Support Center Analyst Job Number: 25-04114 Progress on your journey to success! ECLARO is currently recruiting for a Support Center Analyst in the Minneapolis, MN area for one of our clients....
- Bloomington, MN (11 miles from Minnetonka, MN)
- 12 days ago
- Bloomington, MN (11 miles from Minnetonka, MN)
- 12 days ago
OATI is recruiting for an entry level Customer Support Analyst positions. Enthusiastic, career-minded individuals with a strong work ethic and commitment to teamwork are encouraged to apply. The...
- Bloomington, MN (11 miles from Minnetonka, MN)
- 30+ days ago
- Bloomington, MN (11 miles from Minnetonka, MN)
- 30+ days ago
Id : 109920, Title : Support Center Analyst, Category : IT Front Line Support, RequisitionType : All Other Positions, JobGrade : null, RequisitionId : ...916, ExternalPostedStartDate :...
Senior ERP Functional Analyst - Customer Service
- Anoka, MN (22 miles from Minnetonka, MN)
- 90+ days ago
- Anoka, MN (22 miles from Minnetonka, MN)
- 90+ days ago
Were looking for people who put their innovation to work to advance our success and their own. Join an organization that ensures a more secure world through connecting and protecting our customers...
Demographic Data for Minnetonka, MN
Moving to Minnetonka, MN? Find some basic demographic data about Minnetonka, MN below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Minnetonka, MN
Highest Education Level
Customer Service Analysts in Minnetonka, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- SQL Server Reporting Services
- SQL Server Integration Services
- Statistical Analysis System
- Client Support
- Hardware Support
- Team Foundation Server
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Order Entry
- Customer Success
- Customer Support
- Printing
- Client Services
- Customer Retention
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Administrative Skills
- Billing
- Finance
- Retail
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Written Communication
- Investigation
- Auditing
- Flexibility
- Documentation
- Collaboration
- Reporting
- Data Analysis
- Filing
- Sales
- Inventory Management
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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