Customer Service Analyst Jobs in Avon, IN
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Staff Customer Experience Analyst
- Indianapolis, IN (15 miles from Avon, IN)
- 13 days ago
- Indianapolis, IN (15 miles from Avon, IN)
- 13 days ago
GoTo Staff Customer Experience Analyst in Indianapolis , Indiana Job Description Where you'll work: Anywhere US Est Time Customer Care and Success at GoTo At GoTo, we're passionate about making IT...
- Indianapolis, IN (15 miles from Avon, IN)
- 30+ days ago
- Indianapolis, IN (15 miles from Avon, IN)
- 30+ days ago
7151 - Greenwood - 5310 Claybrooke Commons Drive, Indianapolis, Indiana, 46237 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
Customer Service Sales Representative
- Westfield, IN (22 miles from Avon, IN)
- 30+ days ago
- Westfield, IN (22 miles from Avon, IN)
- 30+ days ago
7151 - Greenwood - 5310 Claybrooke Commons Drive, Indianapolis, Indiana, 46237 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
Sales Consultant - Customer Service
- Zionsville, IN (16 miles from Avon, IN)
- 30+ days ago
- Zionsville, IN (16 miles from Avon, IN)
- 30+ days ago
7151 - Greenwood - 5310 Claybrooke Commons Drive, Indianapolis, Indiana, 46237 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
Business Analyst- Customer Service
- Indianapolis, IN (15 miles from Avon, IN)
- 30+ days ago
- Indianapolis, IN (15 miles from Avon, IN)
- 30+ days ago
Position Title: Business Analyst – Customer Service Safety Sensitive: No Supervisor’s Title: Director of Mobility Solutions FLSA Status: Exempt Department: Mobility Services Division: Operations...
Sr. Analyst - Customer Service, Channel and Retail Business
- Carmel, IN (18 miles from Avon, IN)
- 45+ days ago
- Carmel, IN (18 miles from Avon, IN)
- 45+ days ago
3M Sr. Analyst - Customer Service, Channel and Retail Business in Bangalore Kar , Indiana 3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore...
Demographic Data for Avon, IN
Moving to Avon, IN? Find some basic demographic data about Avon, IN below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Avon, IN
Highest Education Level
Customer Service Analysts in Avon, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Printing
- Retail Sales
- Resolution
- File Management
- Scheduling Appointments
- Customer Satisfaction
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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