Call Center Representative Jobs in Seattle, WA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients....
- Renton, WA (12 miles from Seattle, WA)
- 7 days ago
- Renton, WA (12 miles from Seattle, WA)
- 7 days ago
Short Description: An Inbound Call Center Representative is responsible for handling incoming calls from customers or clients seeking assistance, information, or support....
Centralized Call Center Associate III - Ortho
- Auburn, WA (21 miles from Seattle, WA)
- 8 days ago
- Auburn, WA (21 miles from Seattle, WA)
- 8 days ago
You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers,...
Client Support Specialist (Overnight) Seattle, WASpecialized And Integrated Services King County - King County Permanent Housing /Full-Time /On-Site Why work with YWCA Seattle King Snohomish? YWCA...
Contact Center Representative, Consolidated Deposit Operations (Hybrid - Federal
- Federal Way, WA (21 miles from Seattle, WA)
- 11 days ago
- Federal Way, WA (21 miles from Seattle, WA)
- 11 days ago
Salary Range:$20.14 - $28.17(Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)Posting Date:January 9,...
At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence...
Contact Center Representative 3 Uw Med Contact Center
- Bothell, WA (11 miles from Seattle, WA)
- 24 days ago
- Bothell, WA (11 miles from Seattle, WA)
- 24 days ago
CONTACT CENTER REPRESENTATIVE 3 UW MED CONTACT CENTER Req #:243513 Department:UW MEDICINE CONTACT CENTER Job Location:Remote/Hybrid Job Location Detail:REMOTE/DOWNTOWN SEATTLE Posting...
Remote WorkThis role will work Monday through Friday in our Pacific Tower Administrative Offices, 1200 12th Ave S, Seattle, WA 98144 Purpose The Patient Contact Center Representative (CCR) provides excellent...
Virtual Pharmacy Tech Support Call Center Rep- (shift 11a-8p ET/8a-5p PT) Exp Required
- Seattle, WA
- 27 days ago
- Seattle, WA
- 27 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....
Remote WorkTHE POSITION Insurance Call Center Representative QuoteWizard by LendingTree is currently looking to grow our Warm Transfer Verification program....
Remote Work- Tukwila, WA (4 miles from Seattle, WA)
- 30+ days ago
- Tukwila, WA (4 miles from Seattle, WA)
- 30+ days ago
We are looking to hire an experienced Call Center Representative at our Seattle, Washington office....
Patient Contact Center Representative (1.0FTE), Dental
- Seattle, WA
- 30+ days ago
- Seattle, WA
- 30+ days ago
Purpose The Patient Contact Center Representative (CCR) provides excellent customer service and patient engagement to low-income and underserved populations in a virtual call center setting. The...
- Tukwila, WA (4 miles from Seattle, WA)
- 45+ days ago
- Tukwila, WA (4 miles from Seattle, WA)
- 45+ days ago
Locations: Tukwila, WA Type:Tribal Salary Range:$29 to $33 / Per Hour Open Period:1/21/2025 until filled Summary:When you work for the Cowlitz Indian Tribe (CIT) you will benefit from a...
Care Team Call Center Representative
- Kent, WA (18 miles from Seattle, WA)
- 45+ days ago
- Kent, WA (18 miles from Seattle, WA)
- 45+ days ago
Job Details Job Location : Kent - Kent, WA Position Type : Full Time Salary Range : $19.00 - $23.00 Hourly Job Category : Customer Service Description Performance Home Medical has been a leader in...
- Bellevue, WA (5 miles from Seattle, WA)
- 45+ days ago
- Bellevue, WA (5 miles from Seattle, WA)
- 45+ days ago
About the Position: As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone....
Demographic Data for Seattle, WA
Moving to Seattle, WA? Find some basic demographic data about Seattle, WA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Seattle, WA
Highest Education Level
Call Center Representatives in Seattle, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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