Call Center Representative Jobs in Providence, RI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Warwick, RI (8 miles from Providence, RI)
- 4 days ago
- Warwick, RI (8 miles from Providence, RI)
- 4 days ago
Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving...
Consumer Services Specialist (Call Center- start date of 4/7)
- Providence, RI
- 11 days ago
- Providence, RI
- 11 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Providence , Rhode Island We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of...
- Fall River, MA (16 miles from Providence, RI)
- 16 days ago
- Fall River, MA (16 miles from Providence, RI)
- 16 days ago
Experience and Skills: Duties & Responsibilities High School diploma or equivalent, required 2 - 3 years' Call center experience, required Healthcare call center experience, preferred Exceptional customer...
- Fall River, MA (16 miles from Providence, RI)
- 30+ days ago
- Fall River, MA (16 miles from Providence, RI)
- 30+ days ago
About Us Were more than just quality treatment for substance use disorders. Were a total health community. At SSTAR, our mission is healing the community, one person at a time. We will provide a...
- Taunton, MA (16 miles from Providence, RI)
- 60+ days ago
- Taunton, MA (16 miles from Providence, RI)
- 60+ days ago
28 Hours per week Monday-Friday 8AM-7PM Saturday 8AM-1PM Position: Contact Center Representative Job Type: Part Time Location: Taunton, MA Department: Retail Reports To: Contact Center Supervisor...
About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology,...
Demographic Data for Providence, RI
Moving to Providence, RI? Find some basic demographic data about Providence, RI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Providence, RI
Highest Education Level
Call Center Representatives in Providence, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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