Call Center Representative Jobs in North Smithfield, RI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Northborough, MA (24 miles from North Smithfield, RI)
- 19 hours ago
- Northborough, MA (24 miles from North Smithfield, RI)
- 19 hours ago
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote Work- Warwick, RI (19 miles from North Smithfield, RI)
- 4 days ago
- Warwick, RI (19 miles from North Smithfield, RI)
- 4 days ago
Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving...
IT Client Support Specialist Tufts University
- Grafton, MA (17 miles from North Smithfield, RI)
- 6 days ago
- Grafton, MA (17 miles from North Smithfield, RI)
- 6 days ago
Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts mission of teaching,...
Consumer Services Specialist (Call Center- start date of 4/7)
- Providence, RI (12 miles from North Smithfield, RI)
- 11 days ago
- Providence, RI (12 miles from North Smithfield, RI)
- 11 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Providence , Rhode Island We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of...
Outbound Call Center Representative
- Stoughton, MA (24 miles from North Smithfield, RI)
- 17 days ago
- Stoughton, MA (24 miles from North Smithfield, RI)
- 17 days ago
Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least...
- Norwood, MA (22 miles from North Smithfield, RI)
- 30+ days ago
- Norwood, MA (22 miles from North Smithfield, RI)
- 30+ days ago
Call Center Representative Norwood, MA, United States and 1 more JOB DESCRIPTION At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives....
- Taunton, MA (22 miles from North Smithfield, RI)
- 60+ days ago
- Taunton, MA (22 miles from North Smithfield, RI)
- 60+ days ago
28 Hours per week Monday-Friday 8AM-7PM Saturday 8AM-1PM Position: Contact Center Representative Job Type: Part Time Location: Taunton, MA Department: Retail Reports To: Contact Center Supervisor...
- Providence, RI (12 miles from North Smithfield, RI)
- 90+ days ago
- Providence, RI (12 miles from North Smithfield, RI)
- 90+ days ago
About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology,...
Demographic Data for North Smithfield, RI
Moving to North Smithfield, RI? Find some basic demographic data about North Smithfield, RI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in North Smithfield, RI
Highest Education Level
Call Center Representatives in North Smithfield, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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