Call Center Representative Jobs in Wayne, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
REMOTE Call Center Representative
- New York, NY (18 miles from Wayne, NJ)
- 1 day ago
- New York, NY (18 miles from Wayne, NJ)
- 1 day ago
Remote Call Center Sales Inbound/Outbound Job Description We are seeking phone agents to handle outbound prospective customer leads through our dialer system. The primary role involves screening...
Remote WorkContact Center Representative I - Hybrid
- New York, NY (18 miles from Wayne, NJ)
- 5 days ago
- New York, NY (18 miles from Wayne, NJ)
- 5 days ago
QUALIFICATIONS: High School Diploma required. 2+ years' work experience required, with call center experience strongly preferred....
- New York, NY (18 miles from Wayne, NJ)
- 6 days ago
- New York, NY (18 miles from Wayne, NJ)
- 6 days ago
un Call Center Operator (Midtown East) compensation: 18hr employment type: job title: Call Center Operator Call Center Operator Must have previous experience working in a large Call Center...
FULLY REMOE Call Center Representative
- Hoboken, NJ (17 miles from Wayne, NJ)
- 7 days ago
- Hoboken, NJ (17 miles from Wayne, NJ)
- 7 days ago
TekSystems is currently hiring for FULLY Remote Call Center Representatives. These positions must sit in the US and be able to work EST times....
Remote Work- Brooklyn, NY (21 miles from Wayne, NJ)
- 8 days ago
- Brooklyn, NY (21 miles from Wayne, NJ)
- 8 days ago
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, youll...
- New York, NY (18 miles from Wayne, NJ)
- 8 days ago
- New York, NY (18 miles from Wayne, NJ)
- 8 days ago
Pay Range: $17.00 - $22.50 EXCITING OPPORTUNITY AWAITS! NEW STORE OPENING IN CLIFTON PARK, NY! Join our dynamic team as we embark on a thrilling journey with our newest retail destination POSITION...
Senior Contact Center Representative
- New York, NY (18 miles from Wayne, NJ)
- 8 days ago
- New York, NY (18 miles from Wayne, NJ)
- 8 days ago
Position Status** : Non-exempt **Work Hours:** Mon-Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day. **Reports To** : Contact Center Leader...
Call Center Representative (REMOTE MUST BE IN NY)
- New York, NY (18 miles from Wayne, NJ)
- 14 days ago
- New York, NY (18 miles from Wayne, NJ)
- 14 days ago
REMOTE- Client Relations Associate MUST BE LOCAL TO Midtown Manhattan l Open-ended Contract THIS IS A CALL CENTER JOB SERIOUS INQUIRIES ONLY Starting pay $18/hr - opportunity for pay increases...
Remote Work- Newark, NJ (15 miles from Wayne, NJ)
- 14 days ago
- Newark, NJ (15 miles from Wayne, NJ)
- 14 days ago
Answer incoming customer telephone calls and log all calls Work across multiple programs and phone lines and ability to transfer calls Promote participation in energy efficiency programs that the...
Remote WorkCall Center Representative - High Call Volume
- Morristown, NJ (17 miles from Wayne, NJ)
- 15 days ago
- Morristown, NJ (17 miles from Wayne, NJ)
- 15 days ago
Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....
- New York, NY (18 miles from Wayne, NJ)
- 15 days ago
- New York, NY (18 miles from Wayne, NJ)
- 15 days ago
Job: Call Center Agent Location: New York, NY Hours: Mon-Fri 8-5, (no weekends, no evenings) Requirements: High School Diploma or GED equivalence, bilingual in Spanish & English Nice to haves:...
- Morristown, NJ (17 miles from Wayne, NJ)
- 15 days ago
- Morristown, NJ (17 miles from Wayne, NJ)
- 15 days ago
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and...
Call Center Rep 718-676-8163 Immediate openings
- New York, NY (18 miles from Wayne, NJ)
- 19 days ago
- New York, NY (18 miles from Wayne, NJ)
- 19 days ago
Immediate openings (Marine Park Brooklyn - Q train and B44 Bus) compensation: Starting salary $16.50 per hour plus $1000 sign on bonus employment type: job title: Call Center Representative Company...
- New York, NY (18 miles from Wayne, NJ)
- 30+ days ago
- New York, NY (18 miles from Wayne, NJ)
- 30+ days ago
Job Description: Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines. Build and maintain effective...
Remote Work- New York, NY (18 miles from Wayne, NJ)
- 26 days ago
- New York, NY (18 miles from Wayne, NJ)
- 26 days ago
About the Role: Grade Level (for internal use): 08 About the Role: The Team: The WSO Service Delivery Management team is the primary point of contact for our clients. We ensure that all of our...
Demographic Data for Wayne, NJ
Moving to Wayne, NJ? Find some basic demographic data about Wayne, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Wayne, NJ
Highest Education Level
Call Center Representatives in Wayne, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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