Call Center Representative Jobs in Montvale, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- New York, NY (21 miles from Montvale, NJ)
- moments ago
- New York, NY (21 miles from Montvale, NJ)
- moments ago
Job Description: Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines. Build and maintain effective...
Remote WorkRemote Call Center Representative - Bilingual Spanish
- New York, NY (21 miles from Montvale, NJ)
- 18 hours ago
- New York, NY (21 miles from Montvale, NJ)
- 18 hours ago
center experience Fluent in Spanish/English Microsoft office proficient Experience working with a CRM system Excellent communication skills Responsibilities: Assist customers with orders, claims and...
Remote WorkContact Center Agent 1-Bilingual Chinese (Mostly Remote)
- New York, NY (21 miles from Montvale, NJ)
- 21 hours ago
- New York, NY (21 miles from Montvale, NJ)
- 21 hours ago
OverviewThis contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email,...
Remote Work- New York, NY (21 miles from Montvale, NJ)
- 1 day ago
- New York, NY (21 miles from Montvale, NJ)
- 1 day ago
Community Healthcare Network is seeking for a Full-Time Call Center Specialist will be responsible for clear communication with callers and provide assistance that produce customer satisfaction....
Retention Call Center Representative - Bilingual
- New York, NY (21 miles from Montvale, NJ)
- 1 day ago
- New York, NY (21 miles from Montvale, NJ)
- 1 day ago
You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, youll have access to competitive...
Remote WorkRemote Bilingual Spanish Call Center Representative
- Long Island City, NY (22 miles from Montvale, NJ)
- 4 days ago
- Long Island City, NY (22 miles from Montvale, NJ)
- 4 days ago
100% REMOTE CALL CENTER REPRESENTATIVES NEEDED - BILINGUAL SPANISH OPPORTUNITY TO WORK WITH ONE OF THE LARGEST HEALTHCARE ORGANIZATIONS IN THE AREA EQUIPMENT PROVIDED JANUARY 2025 START DATE PAY RATE...
Remote Work- New York, NY (21 miles from Montvale, NJ)
- 5 days ago
- New York, NY (21 miles from Montvale, NJ)
- 5 days ago
University of Rochester Call Center Representative in Remote Work , New York As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better....
- Teaneck, NJ (11 miles from Montvale, NJ)
- 5 days ago
- Teaneck, NJ (11 miles from Montvale, NJ)
- 5 days ago
RESPONSIBILITIES: Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. Schedule all...
Remote Contact Center Agent I (Bilingual - French)
- New York, NY (21 miles from Montvale, NJ)
- 6 days ago
- New York, NY (21 miles from Montvale, NJ)
- 6 days ago
Job Description: Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines. Build and maintain effective...
Remote WorkCall Center Representative Aesthetics & Medical Aesthetics Sales
- New York, NY (21 miles from Montvale, NJ)
- 6 days ago
- New York, NY (21 miles from Montvale, NJ)
- 6 days ago
Position Overview: As a Call Center Representative specializing in aesthetics and medical aesthetics sales, you will play a pivotal role in driving lead acquisition and converting inquiries into appointments...
- New York, NY (21 miles from Montvale, NJ)
- 6 days ago
- New York, NY (21 miles from Montvale, NJ)
- 6 days ago
Truecare Homecare Agency Call Center Operator in Brooklyn , New York Call Center Operator Employment Type Full-Time Compensation $20.00 per hour
- New York, NY (21 miles from Montvale, NJ)
- 7 days ago
- New York, NY (21 miles from Montvale, NJ)
- 7 days ago
Call Center Agent, Leasing (Parker Towers) FLSA Status: Non-Exempt, Hourly Location: New York, NY Worksite Status: Remote/Hybrid Were Beam Living, a multi-family residential property management...
Bilingual Call Center Rep (Relationship Coordinator) - Man/Can
- New York, NY (21 miles from Montvale, NJ)
- 18 days ago
- New York, NY (21 miles from Montvale, NJ)
- 18 days ago
Healthfirst Bilingual Call Center Rep (Relationship Coordinator) - Man/Can in Remote , New York Working under the direction of the Relationship Manager, maneuvers multiple tasks independently with...
Proxy Call Center Representative
- New York, NY (21 miles from Montvale, NJ)
- 18 days ago
- New York, NY (21 miles from Montvale, NJ)
- 18 days ago
Previous virtual Call Center experience preferred. Must be able to work remotely from a safe, private and quiet work location....
Remote Work- Hawthorne, NY (12 miles from Montvale, NJ)
- 21 days ago
- Hawthorne, NY (12 miles from Montvale, NJ)
- 21 days ago
Job Summary: A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating...
Demographic Data for Montvale, NJ
Moving to Montvale, NJ? Find some basic demographic data about Montvale, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Montvale, NJ
Highest Education Level
Call Center Representatives in Montvale, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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