Call Center Representative Jobs in Florence, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
involves handling customer inquiries, resolving issues, providing product information, and processing orders, while maintaining a positive and helpful customer experience. Here's a more detailed...
Child Support Call Center Agent
- Hamilton, NJ (8 miles from Florence, NJ)
- 4 days ago
- Hamilton, NJ (8 miles from Florence, NJ)
- 4 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Child Support Call Center Agent
- Hopewell, NJ (20 miles from Florence, NJ)
- 4 days ago
- Hopewell, NJ (20 miles from Florence, NJ)
- 4 days ago
Child Support Call Center Agent 2.7 2.7 out of 5 stars Hopewell, NJ 08525 Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100...
Bilingual Spanish Call Center Representative
- Trenton, NJ (7 miles from Florence, NJ)
- 4 days ago
- Trenton, NJ (7 miles from Florence, NJ)
- 4 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Drug Testing Call Center Rep - 2nd Shift
- Warminster, PA (15 miles from Florence, NJ)
- 6 days ago
- Warminster, PA (15 miles from Florence, NJ)
- 6 days ago
Drug Testing Call Center Rep - 2nd Shift Vertical Screen Inc. - 2.8 Warminster, PA Job Details Full-time $15 an hour 1 day ago Benefits Paid training Paid holidays Health insurance Dental...
Consumer Services Specialist (Call Center- start date of 4/7)
- Trenton, NJ (7 miles from Florence, NJ)
- 11 days ago
- Trenton, NJ (7 miles from Florence, NJ)
- 11 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Trenton , New Jersey We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
Box Office/Call Center Specialist PT (Required: Sa/Su/Th or F)
- Philadelphia, PA (22 miles from Florence, NJ)
- 19 days ago
- Philadelphia, PA (22 miles from Florence, NJ)
- 19 days ago
Box Office & Call Center Specialist Part-Time, 24 hours per week ($18.35 hour) Schedule: Saturday, Sunday Required & Thursday or Friday Required Primary Function: As the first point of contact...
- Camden, NJ (21 miles from Florence, NJ)
- 19 days ago
- Camden, NJ (21 miles from Florence, NJ)
- 19 days ago
About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical...
Call Center Representative - Inbound
- Evesham, NJ (19 miles from Florence, NJ)
- 19 days ago
- Evesham, NJ (19 miles from Florence, NJ)
- 19 days ago
Wow! You just found your dream job! Join Team MAR for great pay, company funded profit sharing PLUS 401k, vacation time, semi-annual bonuses and an awesome team of physicians and staff to work...
Front Desk Receptionist/Call Center Representative
- Willow Grove, PA (16 miles from Florence, NJ)
- 20 days ago
- Willow Grove, PA (16 miles from Florence, NJ)
- 20 days ago
['Rheumatology Specialty Center', '3.3', 'Front Desk Receptionist/Call Center Representative', 'Easy Apply', 'Willow Grove, PA'][]...
- Chalfont, PA (24 miles from Florence, NJ)
- 20 days ago
- Chalfont, PA (24 miles from Florence, NJ)
- 20 days ago
Call Center Representative.pdf POSITION DESCRIPTION JOB TITLE: Call Center Representative GRADE LEVEL: VI DEPARTMENT: Call Center FLSA: Non-Exempt Reports directly to: Call Center Manager Function:...
Call Center Specialist - Jenkintown, PA
- Jenkintown, PA (15 miles from Florence, NJ)
- 26 days ago
- Jenkintown, PA (15 miles from Florence, NJ)
- 26 days ago
Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling...
Call Center / Customer Service Representative
- Philadelphia, PA (22 miles from Florence, NJ)
- 28 days ago
- Philadelphia, PA (22 miles from Florence, NJ)
- 28 days ago
Call Center/Customer Service Position - PAY RATE $19/HR ***Must be willing to take a typing and phone etiquette test - will be required *** Job Description: Call Center Representative will be assisting...
Bilingual (Spanish) Call Center Representative
- Hamilton, NJ (8 miles from Florence, NJ)
- 29 days ago
- Hamilton, NJ (8 miles from Florence, NJ)
- 29 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Client Support Specialist Princeton University
- Princeton, NJ (19 miles from Florence, NJ)
- 30+ days ago
- Princeton, NJ (19 miles from Florence, NJ)
- 30+ days ago
Client Support Specialist US-NJ-Princeton Job ID: 2025-20452 Type: Full-Time # of Openings: 1 Category: Information Technology Overview The Client Support Specialist provides IT software and...
Demographic Data for Florence, NJ
Moving to Florence, NJ? Find some basic demographic data about Florence, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Florence, NJ
Highest Education Level
Call Center Representatives in Florence, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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