Call Center Representative Jobs in Ralston, NE
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Omaha, NE (7 miles from Ralston, NE)
- 7 days ago
- Omaha, NE (7 miles from Ralston, NE)
- 7 days ago
center experience Schedule Monday - Saturday 8:00am to 5:30pm with 2 half days (M-F)....
Call Center Representative - 2nd shift Express Employment Professionals is seeking an experienced Call Center Representative for 2nd shift to join a local Omaha Company!...
- Omaha, NE (7 miles from Ralston, NE)
- 23 days ago
- Omaha, NE (7 miles from Ralston, NE)
- 23 days ago
Join our team and connect with pet parents! We're looking for someone who loves to talk about our services, take orders, and resolve complaints via phone. If you're ready to make a difference,...
- Omaha, NE (7 miles from Ralston, NE)
- 60+ days ago
- Omaha, NE (7 miles from Ralston, NE)
- 60+ days ago
Join Our Team as a Contact Center Rockstar! Position : Contact Center Representative Location: 114th & Dodge Hours: The hours for this opportunity are Monday through Friday from 9:30 AM to 6:00...
- Omaha, NE (7 miles from Ralston, NE)
- 90+ days ago
- Omaha, NE (7 miles from Ralston, NE)
- 90+ days ago
Overview Responsibilities Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions Resolve problems in a timely manner with minimal assistance...
- Omaha, NE (7 miles from Ralston, NE)
- 90+ days ago
- Omaha, NE (7 miles from Ralston, NE)
- 90+ days ago
Overview Job Purpose The Client Support Specialist II acts as a Mortgage Industry specialist relevant to the utilization and application of ICE Mortgage Technology and services. The Client Support...
Remote WorkDemographic Data for Ralston, NE
Moving to Ralston, NE? Find some basic demographic data about Ralston, NE below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Ralston, NE
Highest Education Level
Call Center Representatives in Ralston, NE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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