Call Center Representative Jobs in Horn Lake, MS
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Bartlett, TN (23 miles from Horn Lake, MS)
- 1 day ago
- Bartlett, TN (23 miles from Horn Lake, MS)
- 1 day ago
) skills Mathematical skills Work both independently and within a team environment Call center experience preferred Strong work ethic Flexibility with schedule Additional Information: Keep in mind,...
- Memphis, TN (13 miles from Horn Lake, MS)
- 4 days ago
- Memphis, TN (13 miles from Horn Lake, MS)
- 4 days ago
Responsibilities Lakeside Behavioral Health System provides an excellent opportunity for those seeking to be part of a team-oriented and compassionate organization. Our staff tell us that our team...
- Memphis, TN (13 miles from Horn Lake, MS)
- 28 days ago
- Memphis, TN (13 miles from Horn Lake, MS)
- 28 days ago
Responsibilities Lakeside Behavioral Health System provides an excellent opportunity for those seeking to be part of a team-oriented and compassionate organization. Our staff tell us that our team...
- Memphis, TN (13 miles from Horn Lake, MS)
- 30+ days ago
- Memphis, TN (13 miles from Horn Lake, MS)
- 30+ days ago
['Community Heath Care Organization', '2.7', 'Call Center Representative', 'Easy Apply', 'Memphis, TN'][]...
- Memphis, TN (13 miles from Horn Lake, MS)
- 30+ days ago
- Memphis, TN (13 miles from Horn Lake, MS)
- 30+ days ago
Our client, in the east Memphis area is seeking a Call Center Rep to join their team. As a Call Center Rep, you will be part of the Customer Service team. The ideal candidate will have phone...
O.S. Bilingual Call center/Customer Service Associate
- Memphis, TN (13 miles from Horn Lake, MS)
- 45+ days ago
- Memphis, TN (13 miles from Horn Lake, MS)
- 45+ days ago
center experience (THIS IS A MUST) 2-3 years of customer service experience....
Ophthalmic Technician/ Call Center Agent
- Memphis, TN (13 miles from Horn Lake, MS)
- 90+ days ago
- Memphis, TN (13 miles from Horn Lake, MS)
- 90+ days ago
Position: PRN Who We Are: As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers...
Demographic Data for Horn Lake, MS
Moving to Horn Lake, MS? Find some basic demographic data about Horn Lake, MS below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Horn Lake, MS
Highest Education Level
Call Center Representatives in Horn Lake, MS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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