Call Center Manager Jobs in Salt Lake City, UT
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps are designed to enhance the...
Lincoln Financial Group Retirement Plan Call Center Supervisor in Salt Lake City , Utah Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Hybrid/Flexible : Work at...
Remote WorkCustomer Experience Supervisor I - The District
- South Jordan, UT (6 miles from Salt Lake City, UT)
- 14 days ago
- South Jordan, UT (6 miles from Salt Lake City, UT)
- 14 days ago
Customer Experience Supervisor I - The District Location: South Jordan, UT, United States - The District 11552 S District Dr Job ID: 1113774 Store Hourly Positions Job Type: Full-Time Date...
Contact Center Operations Manager
- American Fork, UT (19 miles from Salt Lake City, UT)
- 60+ days ago
- American Fork, UT (19 miles from Salt Lake City, UT)
- 60+ days ago
The Contact Center Operations Manager is the in-house call product expert who is passionate about contact rate optimization. The responsibilities of this role blend strategic and analytical skills...
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to...
Demographic Data for Salt Lake City, UT
Moving to Salt Lake City, UT? Find some basic demographic data about Salt Lake City, UT below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Salt Lake City, UT
Highest Education Level
Call Center Managers in Salt Lake City, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- Team Leading
- People Management
- Relationship Management
- Cashier Skills
- Interviewing
- Listening
- Telephone Skills
- Retail
- Staffing
- Process Improvement
- Military Background
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Critical Thinking
- Policy Development
- Microsoft Office
- Problem Solving
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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