Call Center Manager Jobs in Cherry Hill, NJ
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Retirement Call Center Manager
- Trenton, NJ (24 miles from Cherry Hill, NJ)
- 11 days ago
- Trenton, NJ (24 miles from Cherry Hill, NJ)
- 11 days ago
**Requisition #:** 74848 **The Role at a Glance** We are excited to bring on a **Retirement Call Center Manager** to support the Retirement Plan Services organization in a work from home environment...
Remote Work- Deptford, NJ (10 miles from Cherry Hill, NJ)
- 12 days ago
- Deptford, NJ (10 miles from Cherry Hill, NJ)
- 12 days ago
Customer Service Team Leader CSTL PAY RATE 13.90/ph YOUR ROLE IN THE TEAM? Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know...
Contact Center Supervisor - SME
- Trenton, NJ (24 miles from Cherry Hill, NJ)
- 45+ days ago
- Trenton, NJ (24 miles from Cherry Hill, NJ)
- 45+ days ago
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Contact Center Supervisor - Senior
- Trenton, NJ (24 miles from Cherry Hill, NJ)
- 45+ days ago
- Trenton, NJ (24 miles from Cherry Hill, NJ)
- 45+ days ago
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Manager Call-Center - (Operations)
- Philadelphia, PA (7 miles from Cherry Hill, NJ)
- 45+ days ago
- Philadelphia, PA (7 miles from Cherry Hill, NJ)
- 45+ days ago
Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the...
Remote WorkCustomer Experience Supervisor I - Cherry Hill Mall
- Cherry Hill, NJ
- 60+ days ago
- Cherry Hill, NJ
- 60+ days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Supervisor, Call Center Operations
- Philadelphia, PA (7 miles from Cherry Hill, NJ)
- 90+ days ago
- Philadelphia, PA (7 miles from Cherry Hill, NJ)
- 90+ days ago
Supverisor, Call Center Operations The Customer Affairs Supervisor manages a small work group responsible for ensuring that PGW customers receive best-in-class service while visiting a Customer Service...
Demographic Data for Cherry Hill, NJ
Moving to Cherry Hill, NJ? Find some basic demographic data about Cherry Hill, NJ below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Cherry Hill, NJ
Highest Education Level
Call Center Managers in Cherry Hill, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Annuities
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Sales
- Service Standards
- Expediting
- New Hire Training
- Call Center Management
- Workforce Management
- Courteous
- Client Services
- Resolution
- Point-of-Sale System
- Customer Satisfaction
- Claims
- Problem Resolution
- Leadership Development
- Performance Management
- Accounts Receivable
- People Management
- Merchandising
- Liaison
- Referrals
- Collections
- Staffing
- Interviewing
- Listening
- Retail
- Process Improvement
- Telephone Skills
- Military Background
- High School Diploma
- Customer Relationship Management
- Driving
- Investigation
- Typing
- Mentoring
- Employee Development
- Interpersonal Skills
- Collaboration
- Inventory Management
- Coaching
- Policy Development
- Multitasking
- Team Building
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Manager Related Career Advice Articles
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »