Call Center Manager Jobs in Cherry Hill, NJ
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Retail - Customer Experience Manager, Part Time, 317/9811 King of Prussia
- King of Prussia, PA (22 miles from Cherry Hill, NJ)
- 1 day ago
- King of Prussia, PA (22 miles from Cherry Hill, NJ)
- 1 day ago
Store - PHI-KING OF PRUSSIA, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Wealth Client Support Supervisor-Marlton, NJ
- Marlton, NJ (8 miles from Cherry Hill, NJ)
- 2 days ago
- Marlton, NJ (8 miles from Cherry Hill, NJ)
- 2 days ago
Work Location: Marlton, New Jersey, United States of America Hours: 40 Pay Details: $86,840 - $130,000 USD TD is committed to providing fair and equitable compensation opportunities to all...
Job Function: Developing objectives for the call center's day to day activities. Conducting effective resource planning to maximize the productivity of resources (people, technology, etc.)...
Retirement Plan Call Center Supervisor
- Trenton, NJ (24 miles from Cherry Hill, NJ)
- 4 days ago
- Trenton, NJ (24 miles from Cherry Hill, NJ)
- 4 days ago
Lincoln Financial Group Retirement Plan Call Center Supervisor in Trenton , New Jersey Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Hybrid/Flexible : Work at...
Remote Work- Camden, NJ (5 miles from Cherry Hill, NJ)
- 6 days ago
- Camden, NJ (5 miles from Cherry Hill, NJ)
- 6 days ago
Experience: Minimum of 7-10 years of experience in call center management, preferably within the healthcare industry. EPIC Experience is a plus....
- Philadelphia, PA (7 miles from Cherry Hill, NJ)
- 11 days ago
- Philadelphia, PA (7 miles from Cherry Hill, NJ)
- 11 days ago
PeopleShare is currently recruiting for a Call Center Lead! Join our team to make an impact in customer service and lead a team dedicated to excellence! Apply today to take the next step in your...
Demographic Data for Cherry Hill, NJ
Moving to Cherry Hill, NJ? Find some basic demographic data about Cherry Hill, NJ below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Cherry Hill, NJ
Highest Education Level
Call Center Managers in Cherry Hill, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- Team Leading
- People Management
- Relationship Management
- Cashier Skills
- Interviewing
- Listening
- Telephone Skills
- Retail
- Staffing
- Process Improvement
- Military Background
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Critical Thinking
- Policy Development
- Microsoft Office
- Problem Solving
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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