Call Center Manager Jobs in Shawnee, KS
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
OAM Call Center Lead Plastics Burn & Wound
- Lenexa, KS (6 miles from Shawnee, KS)
- 20 days ago
- Lenexa, KS (6 miles from Shawnee, KS)
- 20 days ago
OAM Call Center Lead Plastics Burn & WoundSouthlake Campus Position Summary / Career Interest: The OAM (Office of Access Management) Call Center Lead monitors incoming call volume throughout the...
- Overland Park, KS (15 miles from Shawnee, KS)
- 24 days ago
- Overland Park, KS (15 miles from Shawnee, KS)
- 24 days ago
ExplorUS is a dynamic and growing company specializing in concession services for the great outdoors. We are committed to providing top-notch services to our visitors while fostering a fun and...
Retail Customer Experience Manager - PT
- Lenexa, KS (6 miles from Shawnee, KS)
- 26 days ago
- Lenexa, KS (6 miles from Shawnee, KS)
- 26 days ago
Store - KC-LENEXA, KS Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Experience Supervisor I - Legends @ Vlg West
- Kansas City, KS (7 miles from Shawnee, KS)
- 60+ days ago
- Kansas City, KS (7 miles from Shawnee, KS)
- 60+ days ago
Customer Experience Supervisor I - Legends @ Vlg West Location: Kansas City, KS, United States - Legends @ Vlg West 10904 Stadium Pkwy Job ID: 1104489 Store Hourly Positions Job Type: Full-Time...
Store - KC-SHAWNEE, KS Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Shawnee, KS
Moving to Shawnee, KS? Find some basic demographic data about Shawnee, KS below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Shawnee, KS
Highest Education Level
Call Center Managers in Shawnee, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- Team Leading
- People Management
- Relationship Management
- Cashier Skills
- Interviewing
- Listening
- Telephone Skills
- Retail
- Staffing
- Process Improvement
- Military Background
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Critical Thinking
- Policy Development
- Microsoft Office
- Problem Solving
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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