Call Center Manager Jobs in Denver, CO
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
WM Customer Experience Supervisor in Denver , Colorado As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color,...
Lincoln Financial Group Retirement Plan Call Center Supervisor in Denver , Colorado Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Hybrid/Flexible : Work at home...
Remote WorkOcean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager....
Minimum of 3 years of customer care/call center experience. 2 years of management experience. Strong proficiency in MS Office, telephony systems, and ERP/CRM software....
Customer Experience Supervisor I - Park Meadows Mall
- Lone Tree, CO (13 miles from Denver, CO)
- 60+ days ago
- Lone Tree, CO (13 miles from Denver, CO)
- 60+ days ago
Customer Experience Supervisor I - Park Meadows Mall Location: Lone Tree, CO, United States - Park Meadows Mall 8417 S Park Meadows Ctr Dr Job ID: 1104464 Store Hourly Positions Job Type:...
Customer Experience Supervisor I - Aurora Mall
- Aurora, CO (2 miles from Denver, CO)
- 60+ days ago
- Aurora, CO (2 miles from Denver, CO)
- 60+ days ago
Customer Experience Supervisor I - Aurora Mall Location: Aurora, CO, United States - Aurora Mall 14200 E Alameda Ave Job ID: 1093391 Store Hourly Positions Job Type: Full-Time Starting Range:...
Customer Experience Supervisor I - Prairie Ctr
- Brighton, CO (16 miles from Denver, CO)
- 90+ days ago
- Brighton, CO (16 miles from Denver, CO)
- 90+ days ago
Customer Experience Supervisor I - Prairie Ctr Location: Brighton, CO, United States - Prairie Ctr 1950 Prairie Center Pkwy Job ID: 1113633 Store Hourly Positions Job Type: Full-Time Starting...
Customer Experience Supervisor I - Southlands S/C
- Aurora, CO (2 miles from Denver, CO)
- 90+ days ago
- Aurora, CO (2 miles from Denver, CO)
- 90+ days ago
Customer Experience Supervisor I - Southlands S/C Location: Aurora, CO, United States - Southlands S/C 6302 S Central St Job ID: 1113773 Store Hourly Positions Job Type: Full-Time Starting Range:...
Call Center Supervisor - Aurora, Colorado
- Aurora, CO (2 miles from Denver, CO)
- 90+ days ago
- Aurora, CO (2 miles from Denver, CO)
- 90+ days ago
The Spirit of the Position: The Control Room Supervisor at the Denver International Airport oversees a team of control room agents that assist customers virtually exiting and entering the parking...
Demographic Data for Denver, CO
Moving to Denver, CO? Find some basic demographic data about Denver, CO below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Denver, CO
Highest Education Level
Call Center Managers in Denver, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- People Management
- Cashier Skills
- Customer Relations
- Listening
- Telephone Skills
- Retail
- Staffing
- High School Diploma
- Process Improvement
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Employee Development
- Reporting
- Critical Thinking
- Policy Development
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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