Customer Support Representative-Data Entry

Seeking an opportunity to start or continue a career in the Insurance and Financial Services Industry?

This is an excellent opportunity to build a fulfilling career with a leading employer in the insurance and banking and financial services industry, who has recently been named one of Fortune's 100 Best Companies to Work For!

Why Work With Us?

• The Pay Is: $19.00 per hour
• Remote Position- Candidates must reside in the Eastern or Central Time Zones only
• The Work Schedule is: Monday to Friday 8:30 am to 5:00 pm EST
• Weekly pay and health benefits are offered
• Targeted Start Date: End of April
• This is a contract position running through Oct 2025 with possible extension.

Basic Qualifications:

• Associates or Bachelors degree
• One to two years' relevant work experience.
• 2+years of inbound customer service experience.

Preferred Qualifications:

• Work experience with undergraduate studies preferred.
• Basic Life Insurance knowledge
• An engaging, passionate and driven personality.
• An ability to effectively operate a personal computer with related business software.
• Oral and written communication skills for contact with customers.
• Must embrace responsibility for identification and implementation of process efficiencies
• Ability to work additional hours as required to meet work volume goals

salary: $18.99 - $19 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: Associate

Responsibilities

About the Job :

The main responsibility is handling end to end processing for all contracts that were issued under Harleysville Life Insurance Company. The team handles all customer service admin processing requests and they are also a self contained call center handling member and advisor calls. Ideally the candidate will have some basic life insurance knowledge(no license requirement).

Key Responsibilities:

• Initially the candidate will start by processing some more high volume requests like: address changes and form requests.
• Could advance to other admin tasks such as duplicate policies, beneficiary changes, change requests, distributions etc.
• After 2 to 3 months team members will take calls and provide assistance to customers.
• Individuals will work in a structured, process driven environment taking on additional duties and responsibilities when needed.

As an ideal candidate you will have:

• Transaction processing in a fast paced financial environment strongly preferred
• Proven experience exhibiting exceptional organizational, follow-through, and multi-tasking skills is required
• Experience working in an environment where use of PC was required at least 50% of time worked. Experience maneuvering between screens/systems is also required
• Advanced alpha/numeric data entry skills required with proven track record of accuracy and meeting high productivity standards

Skills

Adapting to Change

Data Entry

Active Listening

Empathy

Call Center Support

Basic Software Skills

Typing Skills

Multi-tasking

Time Management

Microsoft Office

detailed oriented

Qualifications

Years of experience: 2 years

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ....

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.