Customer Service/ Dispatch

Journey Freight International is a third-party freight logistics company that assist organizations with their transport needs. With over 26 years of experience, Journey Freight International originally founded in Montreal has expanded globally and continues to grow.

We are looking for a full-time Customer Service/ Operations at our Mississauga, ON location, Monday to Friday. The ideal candidate must enjoy working in a fast-paced environment. Oversee and manage the drayage services (3PL) provider, ensuring efficient, timely, and cost-effective transportation of goods between ports, terminals, and inland transportation hubs. This role requires close coordination with clients, carriers, and vendors to streamline the movement of containers and ensure that all logistics processes comply with industry regulations and customer requirements.

POSITION: Customer Service/ Operations

LOCATION : Mississauga, ON

START DATE : As soon as possible

Duties and Responsibilities:

• Manage the end-to-end drayage process for 3PL clients, including pick-up, delivery, and routing of containers between ports, terminals, and customer locations.
• Collaborate with carriers and transportation providers to schedule and track container movements, ensuring on-time performance.
• Coordinate operations across multiple modes of transport (road, rail, etc.). Serve as the primary point of contact for clients, providing visibility, updates and ensuring that their requirements are met throughout the process.

Requirements & Qualifications:

• Minimum 2-3 years of experience in drayage, transportation, or logistics coordination, ideally in a 3PL or freight forwarding environment.
• Knowledge of port operations, container management, and drayage processes.
• Familiarity with transportation management systems (TMS) and other logistics software.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Physical Requirements:

• Ability to work in an office environment.

What we offer:

Competitive Salary

Benefits (Medical and Dental Benefits)

Career advancement opportunities