Contact Center Representative - Banking Support

Mortgage Customer Support (remote)

This is a remote position open to any qualified applicant in the United States.

Job Summary

Interact over the phone or by chat with customers and internal team members to provide and process information in response to inquiries, concerns and requests about mortgage products and services.

Job Responsibilities

Answer incoming calls from clients regarding mortgage loans: make outbound follow-up calls as necessary

Completing allocation changes, non-financial requests, form requests, web assist, etc.

Document call details accurately

Resolve customer service-related issues

Accountable to build/maintain effective relationships with customers

Other duties as assigned

Required Qualifications

Mortgage Industry Customer Support

Contact Center experience

Minimum Qualifications

High school diploma, general education degree or equivalent

Basic understanding of mortgage industry preferred

Customer service aptitude and orientation

Excellent decision-making skills with the ability to solve problems to find win-win solutions

Exceptional interpersonal and communication skills and ability to build rapport

Must have knowledge of and/or ability to maneuver through multiple information screens

Excellent troubleshooting skills, search skills, ability to approach problems logically

Preferred Skills: Good verbal and written Communication Skills. Strong keyboard and typing skills required

Excellent written and verbal communication skills

Self-starter with excellent teamwork skills and an innate sense of urgency

Ability to multi-task, prioritize, and manage time effectively

Open to coaching and constructive feedback to become more effective and improve performance

Salary and Other Compensation:

Applications will be accepted until April 12, 2025.

The hourly rate for this position is between $18.00 - $30.00 per hour, depending on experience and other

qualifications of the successful candidate.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Life & Disability Insurance

Group health dental & Wellness

Sick Leaves

401(k) plan and contributions

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.