Client Success Manager, Enterprise

Your Impact on our Mission

Enterprise Customer Success Managers empower providers to maximize the value of Zocdoc's innovative scheduling and AI-driven solutions. In this role, you will focus on proactively engaging key stakeholders at large, complex healthcare entities to drive adoption, optimize workflows, and demonstrate the transformative impact of our cutting-edge technology. You are a value-added consultant, tasked with delivering well-timed, data-driven insights leading to successful outcomes for your customers. Our ECSMs don't shy away from challenging conversations - they champion new ideas, inspire innovation, and guide healthcare organizations through change management, all in the name of shaping the future of digital healthcare for Zocdoc's most important partnerships.

You'll enjoy this role if you are

• Goal-oriented. You believe in the power of setting big goals and then breaking them down into the manageable, bite-sized inputs that lead you there
• Process-driven. You thrive in an environment that provides clear direction on where to focus your time and attention
• Adaptable. You navigate well in ambiguity, as our processes and focus areas may shift in a fast-moving, product led environment
• Intellectually curious. You're always looking for new ways to develop and grow provider and user success
• Hungry for collaboration. The best ECSMs understand that success is a team sport, but it's up to you to bring the right people - both from our clients and from Zocdoc - together to achieve great things

Your day-to-day is

• Serving as a trusted advisor and primary point of contact for some of Zocdoc's largest customers
• Engaging your customers on key optimization opportunities and driving them toward improvements intended to maximize the impact of Zocdoc on their business
• Collaborating with cross-functional team members including sales, support, technical services, and more to align on customer goals and our shared approach to driving success
• Understanding and helping design client-specific narratives around adoption, utilization, and return on investment
• Spearheading customer conversations around new product developments, specialty-specific insights and best practices, and opportunities for continued learning

You'll be successful in this role if you have

• Relationship management experience. 2-3 years professional experience in customer success or account management roles
• Strong communication skills. You're a confident written and verbal communicator with experience in building buy-in toward a shared objective
• A creative eye for how to do things better. You're able to identify opportunities for increased efficiency and effectiveness, both with customers and with how we approach our work at Zocdoc
• An appetite for continuous learning. You're eager for feedback and hold yourself (and your manager) accountable to regular coaching in the spirit of ongoing growth and development
• A positive outlook toward change. Our customers are evolving and so are we. Embracing change and strong adaptability are important parts of your success in this role

Benefits:

• Flexible, hybrid work environment
• Unlimited PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive parental leave
• Cell phone reimbursement
• Great Place to Work Certified
• Catered lunch everyday along with snacks
• Commuter Benefits
• Convenient Soho location