Bilingual Customer Service Representative

Job ID Number

Employment Type

Worksite Flexibility

Job Summary

Job Description

We are looking for a Bilingual Customer Service Representative to provide face to face customer service while providing world class customer satisfaction and creating sustainable value for customers. This position will be full-time and onsite.

What You'll Do:

• Provides efficient and effective service to customers by using the appropriate course of action to meet or exceed their requests

• Ability to handle money and make change for various U.S. bill denominations

• At end of shift, balance cash and prepare accurate cash deposits on monies collected

• Ability to deal with the public in a tactful and courteous manner

• Ability to communicate effectively in English/Spanish both verbally and in writing

• Ability to express ideas and concepts clearly

• Ability to create positive customer relationships by defusing angry and upset customers

What You'll Need:

Required:

• Ability to communicate effectively in English and Spanish

• A prerequisite of a minimum 3 months of customer service experience is required

• High school diploma or GED

• Successfully pass English, Math and cash calculation tests.

• Excellent tact and diplomacy

• Excellent written communication skills with supervisors, peers, and customers

• Proficiency in keyboarding/data entry

• Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology

• Time management skills (dependable, accurate, and detail oriented)

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to ... or ....

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.