Customer Service Representative (on-site)

Were evaluating talent for a variety of Customer Service and Operations opportunities in the automotive industry in Countryside, IL (Greater Chicago). If you enjoy solving problems, communicating clearly, and making a positive impact every day with great attention to detail, we want to connect! These roles can offer long-term growth and skills development with c ompetitive benefits for all full-time positions!

• This is an application for ongoing consideration for multiple in-person opportunities.
• Location: Opportunities will be in Countryside, IL outside of Chicago.
• Compensation: Ranges from $16/hr - $20/hr+. Pay varies based on experience and position.
• Roles can include: Car Detailer, Valet, Kiosk Agent, Inventory Coordinator, Administrative Assistant, and others!

Responsibilities include:

• Resolve customer inquiries by providing prompt, professional assistance and thoughtful solutions to ensure a positive and supportive experience.
• Leverage computer programs to efficiently manage multiple tasks, prioritize responsibilities, and take initiative in resolving issues independently in a fast-paced environment.
• Use internal systems to track inventory, complete paperwork, and ensure accurate documentation.
• Assisting with billing questions, scheduling sales and service appointments, and educating customers on features.
• *Car Detailers or Valets may assist with customer shuttles, driving up new vehicles for test drives and post-sale, car detailing, cleaning show floor vehicles, etc.

Minimum Qualifications:

• Have 1+ year of customer service experience
• High school diploma or equivalent required. Bachelor's degree a plus!
• Are comfortable navigating multiple systems on the computer
• Enjoy working in a fast-paced, customer-facing environment
• Are detail-oriented and organized with strong verbal and written communication skills
• Have a valid drivers license and acceptable driving record

** Competitive Benefits including:

• Medical, Dental, Vision coverage & HSA/FSA
• Paid Parental Leave (Maternity, Paternity, Adoption)
• Adoption Assistance Program
• Life Insurance and 401K with Employer Match
• Pet insurance and Employee discounts

Who We Are:

Avenica is a career launching platform that uses data science, behavioral psychology, and performance coaching to unleash human potential and launch careers. By getting to know candidates beyond a resume and uncovering individual potential, we propel careers across the U.S. At Avenica, we put candidates first by advocating for them through the application and interview process.

Upon completing the application, you will be prompted to complete our HAALO inventory. HAALO is simply a way for us to understand your preferences, behaviors, and work styles. HAALO is the next required step to complete this application.

How We Do It:

In short, we know resumes don't tell the full story, so we've designed a career mapping experience. Thoughtfully designed checkpoints along the way will uncover unique skills, motivations, and preferences.

Completing each step helps translate potential into performance, and can help us connect an individual's talents and aspirations to opportunities where they can truly thrive and provide them with the guidance to succeed.

By submitting an application to Avenica, you are agreeing to be contacted via SMS text messages and email.