Customer Service Representative

Company Description American Marine Express Inc. is a customs-bonded common carrier headquartered in Cleveland, Ohio. We are dedicated to customer service and driver satisfaction, offering various transportation services including intermodal drayage, local/regional cartage, and over the road trucking services. Our facilities include secure yards for short-term storage of international container shipments, and we are strategically located near major railroads. Role Description This is a full-time on-site role for a Customer Service Representative at American Marine Express in the Columbus, Ohio Metropolitan Area. The Customer Service Representative will be responsible for providing exceptional customer service, support, satisfaction, and experience to clients on a day-to-day basis. Intermodal experience preferred but not required. Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Strong interpersonal and communication skills Ability to handle various customer inquiries and issues efficiently Experience in the transportation industry is a plus High school diploma or equivalent required, additional education a plus