Customer Service Assistant 2 - (Intermittent) 20059373, 20085935

The Division of Real Estate & Professional Licensing helps ensure Ohioans' investment in their largest asset - their homes - is a sound one. This includes licensing, educating, and enforcing Ohio laws for real estate brokers, salespersons, real estate appraisers, home inspectors and foreign real estate dealers and homes. Dealers/brokers and salespersons are also licensed through this program.

As the state's chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service.

Commerce is comprised of eight operating divisions and one standalone program that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and cannabis. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.

What You'll Do:

• Process incoming mail to include stamping, reviewing for completeness, logging and filing.
• Respond to email or phone inquiries received within the Division.
• Assist with research into customer inquiries
• Assist with records, data, documentation and reports
• Complete other general office tasks, as needed

Hours scheduled per week will vary dependent on workload.

Intermittent employment is not eligible for benefits.

9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

• Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service