CWR-Customer Service Rep I

Customer Service Representative I Closing Shift

Location: Fort Myers, FL
Pay rate: 17.50 per hour
Schedule: Tuesday Saturday | 11:00 AM 7:00 PM

Manpower is seeking a Customer Service Representative I to join our fast-paced, customer-focused team. In this role, youll play a critical part in ensuring that we deliver on our promise of exceptional service by supporting customers, business partners, and drivers. Youll be the friendly voice and helpful hand that keeps our operations running smoothly.

• Assist customers and partners via phone and email

• Professionally handle and resolve customer complaints

• Troubleshoot and assess delivery or service-related issues

• Monitor and track the progress of delivery routes

• Scan haul-away pods and verify stamps

• Process delivery order changes or cancellations

Minimum Requirements:

• Experience using Microsoft Office (Project, Word, Excel, PowerPoint)

Preferred Qualifications:

• High school diploma or equivalent

• At least 1 year of experience in a call center or customer service setting

• Excellent communication and problem-solving skills

• Ability to multitask and stay organized in a fast-paced environment

• Comfortable working under pressure while maintaining customer satisfaction